Practice & Quality Manager

Job Purpose: To support the area manager in delivering consistent and high quality services, to all stakeholders through providing and ensuring the quality systems, staff support and development systems, practice guidance and practice audit and development is in place across service(s).

KEY ACCOUNTABILITIES/TASKS

Service Delivery and Development

• Support the Service Manager and team to maintain the continuing relevance of services to individuals’ needs and purchaser requirements by being involved in ongoing planning, that plans including support plans and risk assessments are up to date, monitoring and evaluating.
• Direct line management of Neil Street Service.
• To lead in practice and quality aspects of service development as delegated
• Maximise stakeholder involvement in service planning and promoting ‘Citizenship’
• Ensure that equality of opportunity and the celebration of diversity is reflected in all aspects of service delivery, promoting the citizenship of the people we support
• To develop service practice and share these developments in the organisation as requested

Quality Assurance

• Ensure agreed standards of service delivery in compliance with relevant legislation, National Care Standards and Purchaser requirements.
• To support the development, promotion and monitoring of quality assurance systems as agreed in the service
• Ensure compliance with the SSSC code of practice, the service’s adherence to The Codes for Employers, and adherence to commissioning requirements
• To support the management of ensuring that stakeholder processes are delivered
• Work in alignment with the Care Inspectorate’s current inspection standards
• Identify innovative ways to develop practice and quality in the service

Staff Management

• Be responsible for and ensure the appropriate support, feedback, supervision and appraisal of service co-ordinators and in some cases, assistants or lead practitioners
• To liaise carefully and fully with the area manager around information about the team and their individual and service development
• Monitor and further develop supervision and appraisal systems and approaches for staff across the service
• Ensure all Turning Point Scotland policies and procedures are adhered to
• Develop and ensure the provision of relevant induction, engagement, career pathway and continuing learning opportunities for staff
• Ensuring staff are registered with the SSSC and support people to meet their responsibilities in relation to registration and PVG

Financial Management/Administration

• Ensure that records are kept up to date and take account of relevant legislation and individuals’ requirements
• To audit service records and ensure compliance with organisational requirements, analyse the data and use it for service practice and quality development
• Record information in line with the Organisation’s confidentiality policy, GDPR and the Data Protection Act

Health and Safety Management

• Ensure a healthy and safe environment by implementing and monitoring systems that take account of relevant legislation and organisational policies and procedures.

• Monitor and audit medication and recording systems in line with organisational policy

• Monitor, review and ensure implementation of risk assessment and management strategies within the service. 

Learning and Development

• Maintain, promote and ensure within the service an awareness of current developments in practice and legislation.
• Participate in relevant internal and external  training, identify own, individual and team training and development needs.
• Act as a conduit for learning and practice development in the service including liaising with internal trainers and training department as required.
• Ensure that staff receive appropriate training and performance management to meet individuals and service needs and consider person centred, responsive approaches to performance management
• Actively participate in and be committed to the supervision and appraisal processes in line with organisational policy.
• Maintain own recognised and required qualifications. 

Communications

• Work closely with the service manager and other senior team to ensure the service is operating smoothly and effectively and actively share information to make the structure work well- and to ensure that boundaries between operations, practice and quality duties and responsibilities are clear
• Promote the aims and identity of the Service and Turning Point Scotland.
• Represent Turning Point Scotland at local level and build positive links with all relevant stakeholders.
• Support effective positive communication systems with ‘because people matter’ as a key message 

Other requirements 

• Organise your working time to maximise the efficiency of the Service.
• Undertake on-call
• Occasional out of office or weekend work may be required.
• Undertake any other tasks as may be reasonably requested.
• To take on a deputising role for any short term, planned absences for the line manager
• Undertake and maintain registration with the SSSC within the timescale required, and adhere to the Codes of Practice

Inverclyde Housing Support

The service 'Turning Point Scotland Inverclyde Housing Support is designed to meet the needs of people with complex needs arising from their mental illness.  The service is needed as part of the redesign of mental health services in Inverclyde - shifting the balance of care into community based provision.  Most of the people the service will support will have moderate to severe mental illness.  Some may have difficulties in relation to alcohol and drug misuse and will require support with personal care and social functioning.  The aim of the service is to promote a safe and secure lifestyle for service users while maximising their capacity for independence and reintegration to the local community. 11 service users will be supported 24/7.  The service also provides support to individuals in the local area on an outreach basis.

Our approach to the design and delivery of this specific housing support service is based on our commitment to make services fit people.  We will take a holistic, person centered approach underpinned by our values which include respect for service users as individuals, flexibility to respond to the changing needs of service users, creating a package of integrated services, working in partnership with other agencies, equipping staff to manage and challenge behaviours, providing clear and accessible information, and building links with families seeking to involve them as stakeholders. 

EDUCATION & QUALIFICATIONS

• Has completed dual qualification in both

           Mandatory - Practice: Social Service and Health Care at level 9 (SCQF) or other speciality/qualification recognised by the SSSC for registration purposes

           Desirable - Management: SVQ 4 in Care Services and Leadership and Management at level 10 (SCQF) or other equivalent recognised by the SSSC for this purpose

           and if not already registered, to register with the SSSC within the timescale required, where relevant.

EXPERIENCE

• Post qualifying experience.
• Experience of staff management and/or development
• Evidence of excellent practice in working with individuals who challenge service and societal norms.
• Evidence of awareness of, and working with, developments in practice, compliance/standards, service delivery context and legislation

ATTITUDES AND VALUES

• Understanding of equal opportunities, challenging oppressive practices and valuing diversity in relation to all aspects of service delivery, including a commitment to the concepts of Citizenship.
• A passion for the delivery of the best possible services.

SKILLS AND KNOWLEDGE

• A sound knowledge of and skills for effective staff supervision and development.
• Ability to communicate clearly and effectively in a range of internal settings.
• Ability to audit, monitor and evaluate services to build on quality assurance, analyse and develop responding plans.
• Effective team work skills and working closely with your line manager.
• Time management and self-organising skills
• Strong knowledge of SSSC, registration and qualification requirements, CI inspection approach, standards and how to develop services’ quality

OTHER REQUIREMENTS OF THE POST

• Ability to work occasionally other out with set hours.
• Most be committed to CPD, learning, reflective practice and supervision in self and others
• IT skills and basic admin skills such as record keeping, word processing and accessing/writing into spreadsheets and databases

We are a large, stable national provider and a charity. As we are not for profit there is ongoing investment into our staff training and development, a good GPP pension scheme, and annual leave and sick pay that significantly exceeds the statutory minimum. 

We also have a brilliant employee assistance programme (independent advice, information and support online, by phone and in person), a group reward scheme to help your money go further and access to a contributory ‘hospital’ fund. We have a relationship with a credit union and promote saving directly from salary. 

We aim to provide a working environment where opinions and ideas are valued and arrangements are in place to ensure that there is a high level of staff representation and that people are encouraged to make their views heard and to participate at service and organisational levels.

As a leading national social care provider our breakthrough and forward-thinking models of practice and service are well recognised. Examples of this recently have been: Housing First, Psychologically informed environments (PIE), Citizenship and both Scottish and International research and evaluation of a range of projects. We work across a wide range of types of services and the organisation provides pathways for development: a career development workshop; appraisal; learning and training options; internal forums and project groups; and opportunities for internal secondment, temporary acting up or sideways roles and career progression.

The salary scale for the post will be (reduced pro rata for part time posts, the full time equivalent is a 37 working hour week)

• £28,877
• £29,620
• £30,460
• £31,347
• £32,340  

The annual leave entitlement will be (reduced pro rata for part time posts and will include a proportional entitlement to public holidays)

30 days per year, plus 8 public holidays and 2 local holidays.