Service Manager - MAL2/Turnaround

Turnaround Service
Criminal Justice
Service Manager 1
Full time
£33,160 - £37,414

 JOB PURPOSE: To manage the delivery of consistent and high quality services ensuring their continuing relevance to all stakeholders.


 Service Delivery   

  • Maintain the continuing relevance of services to individuals’ needs and purchaser requirements by ongoing planning, monitoring and evaluation.
  • Where a need or an opportunity is identified, assist in the development of new services
  • Maximise stakeholder involvement in service and business planning
  • Ensure that equality of opportunity is reflected in all aspects of service delivery


Quality Assurance


  • Ensure agreed standards of service delivery in compliance with relevant legislation, National Care Standards and purchaser requirements.
  • Develop, promote and monitor quality assurance systems appropriate to the needs of the individual/Service and organisational requirements
  • Ensure compliance with the Scottish Social Services Council Code of Practice.
  • Ensure that stakeholder processes are managed


Staff Management


  • Be responsible for and ensure the appropriate support, supervision and appraisal of staff.
  • Develop, monitor and evaluate staff communication and support systems.
  • Develop, monitor and implement supervision and appraisal systems for staff.
  • Ensure that all Turning Point Scotland policies and procedures are adhered to.
  • Recruit, develop and ensure the provision of relevant induction for staff and continuing learning opportunities

Financial Management/Administration


  • Ensure that records are kept up-to-date and take account of relevant legislation and individuals requirements.
  • Ensure that service records are audited to ensure compliance with organisational requirements
  • Maintain the economic viability of the Service by operating within agreed budgetary requirements.
  • Record information in line with the organisation’s Confidentiality Policy and the Data Protection Act.
  • Monitor, develop and review financial systems that take account of organisational, individual and legislative requirements
  • Assist in the development and negotiation of service budgets


Health & Safety and Property Management


  • Ensure a healthy and safe environment by implementing and monitoring systems that take account of relevant legislation and organisational policies and procedures.
  • Develop and monitor all domestic, maintenance, medication and recording systems in line with organisational policy.
  • Monitor, review and ensure implementation of risk assessment and management strategies within the service.


Learning and Development


  • Maintain, promote and ensure within the service an awareness of current developments in practice and legislation.
  • Participate in relevant internal and external training, identify own, individual and team training and development needs.
  • Ensure that staff receive appropriate training to meet individuals and service needs.
  • Actively participate in and be committed to the supervision and appraisal processes in line with organisational policy.
  • Maintain own recognised and required qualifications.




  • Promote the aims of the Service and Turning Point Scotland.
  • Represent Turning Point Scotland at local level and build positive links with all relevant stakeholders.
  • Develop and maintain effective communication systems between all stakeholders.


Other Requirements


  • Organise your working time to maximise the efficiency of the Service.
  • Undertake on-call, overnight, weekend and rota-working as required.
  • Undertake any other tasks as may be reasonably requested.
  • Undertake registration with the SSSC within the timescale required, where relevant, and maintain this.

Turning Point Scotland Turnaround

Turnaround is adopting a new service model, the first of its kind in the country and is looking for dynamic, motivated workers to join us.

The service aims to address the complex and interrelated issues of offending behaviour and substance misuse. We provide both a Residential and Through care element and use a range of evidence-based interventions to help individuals understand the causes and impact of their behaviour on themselves, and the wider impact on their family and community. We work with men on a one to one basis and within group work allowing individuals to reflect, explore and challenge themselves. An asset based approach is adopted to help increase an individual’s self-awareness, self‐esteem and confidence. Self‐development and reflection is the key for individual’s putting into practice the skills and learning achieved within the service to help sustain their recovery and a pro-social lifestyle.

Essential Criteria


  • Mandatory - Practice: Social Service and Health Care at level 9 (SCQF) or other speciality/qualification recognised by the SSSC for registration purposes


  • Post qualifying experience.
  • Experience of staff and service management.
  • Experience and knowledge of Person Centred Practice.
  • Evidence of working with individuals who challenge service and societal norms.
  • An awareness of current developments in practice, service delivery context and legislation.


  • Understanding of equal opportunities, challenging oppressive practices and valuing diversity in relation to all aspects of service delivery.
  • Commitment to both the local service provision and the aims and structure of Turning Point Scotland as the corporate employer and building positive relationships and communications between the service and the organisation.


  • A sound knowledge of and skills for effective staff management and development.
  • Demonstrable expertise and knowledge of your practice area/specialism.
  • Ability to communicate clearly and effectively in a range of internal and external settings.
  • Ability to work in partnership with a range of stakeholders.
  • Ability to monitor and evaluate services to ensure quality assurance and service improvement.
  • Effective change management skills.
  • Ability to manage conflict constructively.


  • Ability to work shifts and be available to staff and other out with set hours.
  • Most be committed to CPD, learning, reflective practice and supervision
  • Ability to manage a budget and resources.


It is a requirement of this post that you undertake a PVG Scheme Record application

Desirable Criteria


  • Desirable - Management: SVQ 4 in Care Services and Leadership and Management at level 10 (SCQF) or other equivalent recognised by the SSSC for this purpose and if not already registered, to register with the SSSC within the timescale required, where relevant.

We are a large, stable national provider and a charity. As we are not for profit there is ongoing investment into our staff training and development, a good GPP pension scheme, and annual leave and sick pay that significantly exceeds the statutory minimum. 

We also have a brilliant employee assistance programme (independent advice, information and support online, by phone and in person), a group reward scheme to help your money go further and access to a contributory ‘hospital’ fund. We have a relationship with a credit union and promote saving directly from salary. 

We aim to provide a working environment where opinions and ideas are valued and arrangements are in place to ensure that there is a high level of staff representation and that people are encouraged to make their views heard and to participate at service and organisational levels.

As a leading national social care provider our breakthrough and forward-thinking models of practice and service are well recognised. Examples of this recently have been: Housing First, Psychologically informed environments (PIE), Citizenship and both Scottish and International research and evaluation of a range of projects. We work across a wide range of types of services and the organisation provides pathways for development: a career development workshop; appraisal; learning and training options; internal forums and project groups; and opportunities for internal secondment, temporary acting up or sideways roles and career progression.

The salary scale for the post will be (reduced pro rata for part time posts, the full time equivalent is a 37 working hour week)

  • £33,160
  • £34,014
  • £34,879
  • £35,721
  • £36,591
  • £37,414


The annual leave entitlement will be (reduced pro rata for part time posts and will include a proportional entitlement to public holidays)

30 days per year, plus 8 public holidays and 2 local holidays.

20 December 2018
Should you have any queries please call our free phone recruitment line on 08081643100.

This opportunity is closed to applications.