GDCC - Assistant Service Coordinator

Glasgow Central Belt
Glasgow Drug Crisis Centre Service
Substance Misuse
Assistant Service Co-ordinator
Full time
£22,079 - £24,420

Please ensure you discuss this opportunity with your line manager before applying.


  1. work to the service and organisation’s aims and values and promote the citizenship of the people we support.
  2. deliver support to people who use Turning Point Scotland’s services and in so doing contribute to the provision of the highest possible quality of social care support which meets the service specification.
  3. assist the Service Manager and Service Co-ordinator to direct and manage the day-to-day operations within the service and to provide line management support to the staff team.
  4. operate at an advanced level of social care practice, which includes taking responsibility for service delivery and development, staff management and a leadership role.
  5. work in accordance with the organisation’s policy - Because People Matter.
  6. undertake CPD (continuous professional development) and use appraisals and supervision fully.
  7. keep your registration and membership to relevant professional bodies up to date and valid.
  8. undertake any outstanding required qualification for registration, or if not working in a registered service qualify at SVQ level 4 Health and Social Care or SVQ 3 with relevant additional units at SCQF level 7 relating to supervision and management.
  9. undertake any other duties or responsibilities as may be deemed appropriate to the post by the Service Manager (or nominated deputy)
Glasgow Drug Crisis Centre is a busy 24/7 service for drug users, combining a Methadone Clinic, Needle Exchange service and a 12 bedded Residential Unit. Its multi-disciplinary teams comprise social care workers, nurses and medical staff, who encourage and support Service Users to find ways of making their drug use less problematic and to achieve a better quality of life. Many Service Users will be unable to cope and be at risk, but whatever the issue Turning Point Scotland is committed to rehabilitation and recovery through effective person centred support.  


Support to people who use services- To:  

  • provide support and assistance to people we support in accordance with their support plans and the service aims.  
  • be responsible for undertaking initial and on-going assessments of people we support.  
  • advise people we support in accordance with the service aims.  
  • be a key worker for a person or people who have complex or multiple needs or oversee keyworking.  
  • maintain professional confidentiality and boundaries at all times.  
  • support and assist people who we support in crisis situations, and/or manage physical risk or behaviour likely to cause incidents, in accordance with the support plan or service protocol.  
  • travel within the service area you are contracted for and supporting the travel and transportation of people we support in accordance with their support plan (motability, own car, service vehicles, public transport etc).  
  • have a good understanding of the causes and effects of social exclusion as is relevant to the service and area in which you work.


Planning, policies and record keeping- To:  

  • devise, review and update support plans, record events and observations and keep appropriate records as required in the service.  
  • prepare paperwork for and participate in service user reviews as a lead person when required.  
  • plan and co-ordinate elements of support in accordance with the support plan.  
  • prepare and implement risk management plans, and follow and update risk assessments.  
  • work with data in line with the data protection act.  
  • work and comply with standard operation (finance, operational, H&S, HR) and service procedures including service user finances both as an individual and a manager.  
  • ensure that staff expenses and service costs are kept to a minimum.  
  • review and audit to ensure team members are keeping records and plans as required.  
  • arrange for rota/supports cover and directly covering rota when require 


Interactions with other people- To:

manage and supervise smaller teams on a day to day   basis providing guidance, instruction and direction.  

  • manage and supervise other staff  administering or prompting medication if required and ensuring that medication protocols are adhered to.  
  • manage staff and volunteers/those on placement to comply with the SSSC Codes of Practice.  
  • provide informal and formal support, feedback and supervision to staff.  
  • have a collegiate approach and team work well with a diverse group of people  
  • manage and resolve conflict promptly and raise or report issues appropriately using the correct internal processes.  
  • directly communicate with people we support' families and provide guidance to team members around this.  
  • liaise with workers from other agencies and provide guidance to team members around this.  
  • manage others to comply with and the service to meet the relevant legislation and National Care Standards.          
  • liaise with landlords and similar others on behalf of people we support if required and provide guidance to team members around this.  
  • be aware of health and safety and make a management contribution to keeping the work environment, colleagues, community, people who use services and myself safe. 

Leadership- To:  

  • provide leadership to staff to support people we support in accordance with their support plan and maintain people we support records correctly.  
  • assist the service manager or co-ordinator to prepare information and the service for inspections/audits or similar and to contribute to these processes.  
  • provide on-the-job training and/or coaching to new staff.  
  • be the ‘named worker’ or shift lead or lead on a specific part of the service such as group work.  
  • continuously seek service development and improvement.  
  • contribute to Turning Point Scotland.  
  • keep abreast of the sector ‘big picture’, operational environment and changes.  
  • appropriately challenge oppressive or potentially abusive behaviours or practices.  
  • participate on on-call duties.


MISCELLANEOUS-   applies only in certain services  

  • To undertake sleepovers, overnight and weekend working and occasionally participate in people we support’s holidays, as required.  
  • To ensure service/location stock or goods are in place and replenish/order as required.  
  • To undertake training that may be technical or specialised that will benefit the service.  
  • To provide technical testing services (BBV/swab and similar) and/or to train others in emergency, risk reduction action and medications.   
  • To be responsible for the dispensing of medication, in particular, when supervising dispensing.   
  • To be the most senior graded worker in charge of the service for most of the time when at work  
  • To perform lone working for significant lengths of my work time undertaking tasks that require a high level of independence and initiative.  
  • To provide reports, witness testimony, recommendations for criminal justice or social work decisions/situations.  
  • To have a good understanding of Welfare in relation to how it will impact on your service user group. 

Experiene of working with people in drug crisis

Experience of working in Harm Reduction service

Management Experience


Driving License

We are a large, stable national provider and a charity. As we are not for profit there is ongoing investment into our staff training and development, a good GPP pension scheme, and annual leave and sick pay that significantly exceeds the statutory minimum.

We also have a brilliant employee assistance programme (independent advice, information and support online, by phone and in person), a group reward scheme to help your money go further and access to a contributory ‘hospital’ fund. We have a relationship with a credit union and promote saving directly from salary.

We aim to provide a working environment where opinions and ideas are valued and arrangements are in place to ensure that there is a high level of staff representation and that people are encouraged to make their views heard and to participate at service and organisational levels.

As a leading national social care provider our breakthrough and forward-thinking models of practice and service are well recognised. Examples of this recently have been: Housing First, Psychologically informed environments (PIE), Citizenship and both Scottish and International research and evaluation of a range of projects. We work across a wide range of types of services and the organisation provides pathways for development: a career development workshop; appraisal; learning and training options; internal forums and project groups; and opportunities for internal secondment, temporary acting up or sideways roles and career progression.

The salary scale for the post will be (reduced pro rata for part time posts, the full time equivalent is a 37 working hour week)

  • £22,079
  • £22,781
  • £23,512
  • £24,420

The annual leave entitlement will be (reduced pro rata for part time posts and will include a proportional entitlement to public holidays)

28 days per year, plus 8 public holidays and 2 local holidays.

2 posts

Minimum 6 month secondment opportunity

5 December 2018
Should you have any queries, please call our freephone recruitment line on 0808 164 3100

This opportunity is closed to applications.