Administrator - Housing First & Housing Support Service
Main duties and responsibilities
- Operates within Turning Point Scotland policies and procedures.
- Assist with on-the-job training.
- Oversees elements of administration support.
- Participates in in-service meetings and produces notes/minutes.
- Produce reports from more complex data.
- Responsible for carrying out specific tasks to deadline (without prompt).
- Drafting simple letters/emails etc based on information provided.
- Responsible for petty cash and submitting returns.
- Processing financial transactions on Pegasus Finance System.
- Administration and processing of service user finance.
- Processing of HR and Payroll information.
- To be familiar and comply with Turning Point Scotland's finance policies and procedures.
- To comply with Turning Point Scotland's property and equipment policies and procedures.
- To share information gathered during the course of work appropriately and as directed with other professionals within and outwith Turning Point Scotland in compliance with the Data Protection Act and regulatory authorities' and other legal requirements.
- To maintain accurate and up-to-date time sheets which can be relied on by the Service Manager for billing purposes and statistical reporting etc.
- To minimise expenses incurred by the Turning Point Scotland in the course of providing supports.
- To be aware of and operate in compliance with the Scottish Social Services Council Code of Practice for Social Services Workers.
- To participate purposefully in and take advantage of the opportunities for discussion afforded by Turning Point Scotland's staff supervision and annual appraisal scheme.
- To be responsible for your own good practice and for the promotion of good practice among colleagues.
- To work to maintain effective working relationships with colleagues and create an atmosphere for service users which is free from conflict.
- To report concerns about practice or conduct issues to the Service Manager (or nominated deputy).
- To attend all mandatory training in order to demonstrate fitness and continued fitness to practice safely.
- To attend training which has been identified by the Service Manager (or nominated deputy) as being necessary skills to undertake the duties and responsibilities of your post.
- To take any action necessary to become eligible for registration with the Scottish Social Services Council and to maintain registration once archived.
- To be responsible for your own continous professional development and identify any perceived 'gaps' in your knowledge which require to be addressed through training, or other mains to the Service Manager (or nominated deputy).
- To assist the Service Manager with the on-the-job induction of new starts within the service, and demonstrate good practice at all times in this regard.
- To ensure that you can demonstrate your continued suitability to work with vulnerable adults or children by completing an application for an up-to-date Standard Disclosure for Disclosure Scotland, on a 3-yearly basis or as required.
- To be familiar and comply with Turning Point Scotland's Human Resources and Training policies and procedures.
Health and Safety
- To support the Service Manager in the management of risk within the service especially with regards to those services users who can occasionally be violent or aggressive towards their support team.
Renfrewshire Housing First
The Renfrewshire Housing First Service was initially set up as a one year pilot in November 2013 commissioned by Renfrewshire Council. As a result of its success Renfrewshire Housing First continues to grow and was awarded Big Lottery Funding in 2015 to assist with its growth. The service provides outreach support to individuals aged 18 or over who are homeless, have an active addiction and live in the Renfrewshire area.
Renfrewshire Housing First service supports people to access a permanent tenancy within the local authority. The service also employs Peer Support Practitioners who have been through their own addiction and in recovery.
There are many factors that can contribute to an individual experiencing homelessness therefore staff will offer a wide range of support to individuals with complex needs.
As well as providing support with the practical aspects of maintaining a tenancy, people will also receive support to access services relating to mental health, addictions and social opportunities. Services users will be offered support to find something in their life which is meaningful to them, through leisure activities, voluntary work, education or employment. The emphasis is always on what the individual wishes to have in their life, at a time when they are ready for it. Support is not time limited and can be in place for as long as the person requires it. Service users have access to an on call service out with service hours
Renfrewshire Housing Support Service
The Renfrewshire Housing Support Service opened in December 2012 and is commissioned by Renfrewshire Council. Staff offers visiting support to people who have experienced homelessness or are at risk of becoming homeless in the Renfrewshire area. The amount of support varies depending on the individuals needs and can be in place for up to 2 years. Sustaining a tenancy provides a place of safety and security and service users are in a better position to access community support, health care and social benefits.
There are many factors that can contribute to an individual experiencing homelessness therefore staff offer a wide range of support to individuals with complex needs. As well as providing support with the practical aspects of maintaining a tenancy, people are also offered support to access services relating to mental health, addictions and social opportunities.
Many services users have been supported to find something in their life which is meaningful to them and this can be through voluntary work, education or employment. The emphasis is always on what the individual wishes to have in their life, at a time when they are ready for it.
- Experience in cash handling and reconciliation.
- Database input.
- Minute taking.
Education & Qualifications
- Educated to standard grade level or equivalent as a minimum, including English and maths.
- Experience in general office administration.
- Computer literate with a working knowledge of Microsoft Windows based programs.
- Word processing skills.
- Good level of literacy, accuracy and presentation in all types written work and other written work.
- Good written and verbal communications skills.
- Good telephone manner.
- Ability to work on own initiative as well as part of a team.
- Flexibility in carrying out any other duties that may be required by the organisation.
- Ability to work outside normal office hours if required.
- An understanding of confidentiality issues.
- Must be able to demonstrate a shared commitment to TPS values and principles.
We are a large, stable national provider and a charity. As we are not for profit there is ongoing investment into our staff training and development, a good GPP pension scheme, and annual leave and sick pay that significantly exceeds the statutory minimum.
We also have a brilliant employee assistance programme (independent advice, information and support online, by phone and in person), a group reward scheme to help your money go further and access to a contributory ‘hospital’ fund. We have a relationship with a credit union and promote saving directly from salary.
We aim to provide a working environment where opinions and ideas are valued and arrangements are in place to ensure that there is a high level of staff representation and that people are encouraged to make their views heard and to participate at service and organisational levels.
As a leading national social care provider our breakthrough and forward-thinking models of practice and service are well recognised. Examples of this recently have been: Housing First, Psychologically informed environments (PIE), Citizenship and both Scottish and International research and evaluation of a range of projects. We work across a wide range of types of services and the organisation provides pathways for development: a career development workshop; appraisal; learning and training options; internal forums and project groups; and opportunities for internal secondment, temporary acting up or sideways roles and career progression.
The main terms and conditions of the service include the following:
The salary scale for the post will be (reduced pro rata for part time posts, the full time equivalent is a 37 working hour week)
The annual leave entitlement will be (reduced pro rata for part time posts and will include a proportional entitlement to public holidays)
25 days per year, plus 8 public holidays and 2 local holidays.