Assistant Service Coordinator MAL 2 06.20

Turnaround Residential Service
Criminal Justice
Assistant Service Co-ordinator
Full time
£23,492 - £25,982

Job Purposes & Core Details


  1. work to the service and organisation's aims and values and promote the citizenship of the people we support.
  2. deliver support to people who use Turning Point Scotland's services and in so doing contribute to the provision of the highest possible quality of social care support which meets the service specification.
  3. assist the Service Manager and Service Co-ordinator to direct and manage the day to day operations within the service and provide line management support to the staff team.
  4. operate at an advanced level of social care practice, which includes taking a higher level of responsibility for service delivery and development, and a leadership role.
  5. work to the company's values - Because People Matter
  6. undertake CPD (continuous professional development) and use appraisals and supervision fully.
  7. keep your registration and membership to relevant professional bodies up to date and valid.
  8. undertake any outstanding require qualification for registration, or if not working in a registered service qualify at SVQ Level 4 Health and Social Care or SVQ3 with relevant additional units at SCQF level 7 relating to supervision and management. 
  9. undertake any other duties or responsibilities as may be deemed appropriate to the post by the Service Manager (or nominated deputy).

Main duties and responsibilities

Support to people who use services - To:

  • provide support and assistance to people who we support in accordance with their support plans and service aims.
  • be responsible for undertaking initial and on-going assessments of people who we support.
  • advise people who we support in accordance with service aims.
  • be a key worker for a person or people who have complex or multiple needs or oversee keyworking.
  • maintain professional confidentiality and boundaries at all times.
  • support and assist people who we support in crisis situations, and/or manage physical risk or behaviour likely to cause incidents, in accordance with the support plan or service protocol.
  • travel within the service area you are contracted for and supporting the travel and transportation of people who we support in accordance with their support plan (mobility, own car, service vehicles, public transport etc).
  • have an good understanding of the causes and effects of social exclusion as is relevant to the service and area in which you work.

 Planning, policies and record keeping - To:

  • devise, review and update support plans, record events and observations and keep appropriate records as require in the service.
  • prepare paperwork for and participate in service user reviews as a lead person when required.
  • plan and co-ordinate elements of support in accordance with the support plan.
  • prepare and implement risk management plans, and follow and update risk assessments.
  • work with data in line with the data protection act.
  • work and comply with standard operation (finance, operational, health and safety and human resources) and service procedures including service user finances both as an individual and a manager.
  • ensure that staff expenses and service costs are kep to a minimum.
  • review and audit to ensure team members are keeping records and plans as required.
  • arrange for rota/supports cover and directly covering rota when required.

 Interactions with other people - To:

  • manage and supervise smaller teams on a day to day basis providing guidance, instruction and direction.
  • manage and supervise other staff administering or prompting medication and ensure that medication protocols are adhered to.
  • manage staff and volunteers/those on placement to show them how your practice complies with the SSSC Codes of Practice.
  • provide informal and formal support, feedback and supervision to staff. 
  • have a collegiate approach, ask when you need support or guidance and team work with a diverse group of people.
  • manage and resolve conflict promptly and raise issues appropriately using the correct internal processes.
  • directly communicate with people we support families' and provide guidance to team members around this.
  • liaise with workers from other agencies and provide guidance to team members around this.
  • manage others to comply with, and the service to meet with, the relevant legislation and National Care Standards.
  • support others to ensure they comply with SSSC Codes of Practice.
  • maintain confidentiality with shared information.
  • liaise with landlords and similar others on behalf of people we support if required and provide guidance to team members around this. 
  • be aware of health and safety and contribute fully to keeping my work environment, community, people who use services and myself safe.

 Leadership - To:

  • provide leadership to staff to support people we support in accordance with their support plan and maintain people we support records correctly.
  • assist with the service manager or co-ordinator to prepare information and the service for inspections/audits or similar to contribute to these processes.
  • provide on-the-job training and/or coaching to new staff. 
  • be the 'named worker' or shift leader or lead on a specific part of the service such as group work.
  • continuously seek service development and improvement. 
  • contribute to Turning Point Scotland.
  • keep abreast of the sector 'big picture', operational environment and changes.
  • appropriately challenge oppressive or potentially abusive behaviours or practices.
  • participate on on-call duties.

 Miscellaneous - applies only in certain services 

  • to undertake sleepovers, overnight and weekends working and occassionally participate in people who we support holiday's as required.
  • to ensure the service\location's stock or goods are in place and replenish/order as required.
  • to undertake training that may be technical or specialised that will benefit the service.
  • to provide techincal testing services (BBV/swab and similar) and/or to train others in emergency, risk reduction action and medications.
  • to be responsible for the dispensing of medication, in particular, when supervising dispensing. 
  • to be the most senior graded worker in charge of the service for most of the time when at work.
  • to perform lone working for significant lengths of my work time undertaking tasks that require a high level of independence and initiative.
  • to provide reports, witness testimony, recommendations for criminal justice or social work decisions/situations.
  • to have a good understanding of welfare in relation to how it will impact on your service user group.

Turning Point Scotland Turnaround

Turnaround is adopting a new service model, the first of its kind in the country and is looking for dynamic, motivated workers to join us.

The service aims to address the complex and interrelated issues of offending behaviour and substance misuse. We provide both a Residential and Through care element and use a range of evidence-based interventions to help individuals understand the causes and impact of their behaviour on themselves, and the wider impact on their family and community. We work with men on a one to one basis and within group work allowing individuals to reflect, explore and challenge themselves. An asset based approach is adopted to help increase an individual’s self-awareness, self‐esteem and confidence. Self‐development and reflection is the key for individual’s putting into practice the skills and learning achieved within the service to help sustain their recovery and a pro-social lifestyle.


  • Has completed a qualification in Social Service and Health Care at least to level 7 (SCQF) or HNC in Health and Social Care (or other speciality recognised by the SSSC for registration purposes) and if not already registered, to register with the SSSC within the timescale required, where relevant.
  • A willingness to complete PDA or relevant top up units (or other supervisory qualification recognised by the SSSC for registration purposes).


  • Must have had direct professional experience of supporting people, who have a wide range of support needs and personal aims on a person-centred basis.
  • Has experience of working with people who have barriers to social inclusion and supporting them to become more socially integrated.
  • Has direct experience of working with people who are at times chaotic and marginalised, whose behaviours can challenge services, and supporting them to become more socially integrated and able to access services.
  • Has experience of working in an environment where the SSSC Social Care Workers, or an enqivalent body code, is adhered to.
  • Has strong experience in working with organisational policies, recording systems and support planning including using IT.


  • Must be able to demonstrate an understanding and commitment to the values that underpin social care focussing on inclusion, person centred approaches and citizenship.
  • Must be able to demonstrate an understanding of the need to maintain professional boundaries between social care workers and people who use services and the role professional social care worker.
  • Must be able to be wholly respectful towards all service users and colleagues and address issues constructively.

Other skills and knowledge

  • Be able to demonstrate an understanding of and the skills to operate to the SSSC Code of Practice for Social Care Workers.
  • Must be able to demonstrate excellent interpersonal skills in order to communicate well with service users and colleagues at all levels in the organisation.
  • Be able to demonstrate an accomplished level of skill used when directly supporting people.
  • Must be willing to develop skills used when supporting people.
  • Must be willing to develop skills used when supporting people through reflective practice, active learning, personal and professional development and supervision and feedback.
  • Strong organisational skills.


  • Must have had direct professional experience of supporting people, who have a wide range of support needs and personal aims on a person-centred basis.
  • Has taken a lead role within a team on a professional social project or activity such as group.
  • Has experience of working in a lone working environment.
  • Has had a coaching or mentoring role has delivered on the job training.
  • Has strong experience is risk assessment.

Other skills and knowledge

  • Have an understanding of the wider social care framework and experience of interaction with others involved in supporting the people we support.
  • Has had experience of working with a varierty of roles in health/social work and/or social care settings.
  • Report writing skills.

We are a large, stable national provider and a charity. As we are not for profit there is ongoing investment into our staff training and development, a good GPP pension scheme, and annual leave and sick pay that significantly exceeds the statutory minimum.

We also have a brilliant employee assistance programme (independent advice, information and support online, by phone and in person), a group reward scheme to help your money go further and access to a contributory ‘hospital’ fund. We have a relationship with a credit union and promote saving directly from salary.

We aim to provide a working environment where opinions and ideas are valued and arrangements are in place to ensure that there is a high level of staff representation and that people are encouraged to make their views heard and to participate at service and organisational levels.

As a leading national social care provider our breakthrough and forward-thinking models of practice and service are well recognised. Examples of this recently have been: Housing First, Psychologically informed environments (PIE), Citizenship and both Scottish and International research and evaluation of a range of projects. We work across a wide range of types of services and the organisation provides pathways for development: a career development workshop; appraisal; learning and training options; internal forums and project groups; and opportunities for internal secondment, temporary acting up or sideways roles and career progression.

The salary scale for the post will be (reduced pro rata for part time posts, the full time equivalent is a 37 working hour week)

  • £23,492
  • £24,238
  • £25,016
  • £25,982 

The annual leave entitlement will be (reduced pro rata for part time posts and will include a proportional entitlement to public holidays)

28 days per year, plus 8 public holidays and 2 local holidays.

Should you have any queries please call our free phone recruitment line on 08081643100.

This opportunity is closed to applications.