Lead Practitioner - Citizenship and Inclusion

Head Office, Glasgow Service
Head Office
Lead Practitioner
Full time
£19,085 - £21,397

Job purpose & core details. To:

  1. Work to the department  and organisation’s aims and values and promote the citizenship of the people we support.
  2. Coordinate and deliver the Connecting Citizens course.
  3. Recruit, develop, and support new members to TPS Connects.
  4. Develop and support TPS Connects volunteers.
  5. Undertake any other duties or responsibilities as may be deemed appropriate to the post by the Director of Business Development and Improvement (or          nominated deputy).

Main Duties and Responsibilities:

TPS Connects

  • Work across Turning Point Scotland to encourage and support recruitment of TPS Connects members.
  • Arrange, coordinate, and support TPS Connects group activities.
  • With colleagues, ensure TPS Connects meetings are held regularly.
  • With colleagues, arrange and coordinate consultation meetings with TPS Connects members.
  • Contribute to the development of, and support to, TPS Connects volunteers.
  • Lead on the communication of information to TPS Connects i.e. newsletter and Facebook.
  • Assist in the organisation and delivery of TPS Connects events as appropriate.

Connecting Citizens

  • Coordinate this 6-month programme based on the TPS Citizenship approach to students recruited from Turning Point Scotland services.
  • Support peer mentors to deliver What’s Up? sessions.
  • Support students to identify, plan and complete a Valued Role project.
  • Liaise with existing partner organisations involved in delivering the programme and build new partnerships.
  • Develop students to take on the role of Peer Mentor in future programmes.
  • Provide regular feedback and support peer mentors.

Support to people who use services. To:

  • Have an understanding of the causes and effects of social exclusion.

Planning, policies and record keeping. To:

  • Regularly review the effectiveness and impact of your contribution to TPS Connects and Connecting Citizens.
  • Keep a record of activities and events in accordance with organisational policies and procedures.
  • Follow risk management plans, and follow and update risk assessments.
  • Work with data in line with data protection laws e.g. DPA18 and GDPR.
  • Work with and comply with standard operation (finance, operational, H&S, HR) and service procedures.

Interactions with other people. To:

  • Have a collegiate approach, ask when you need support or guidance and team work well with a diverse group of people.
  • Manage and resolve conflict promptly and raise or report issues appropriately using the correct internal processes.
  • Liaise with workers from other agencies when requested to do so by senior colleagues.
  • Work in accordance with the relevant legislation and National Care Standards.
  • Liaise with external agencies and venues to arrange an activity base as required
  • Maintain confidentiality with shared information.
  • Be aware of health and safety and contribute fully to keeping my work environment, community, people who use services and me safe.

Leadership. To:

  • Support the delivery of group work within the department.
  • Continuously contribute to service development and improvement.
  • Contribute to Turning Point Scotland.
  • Keep abreast of changes or sector requirements that are relevant to you.
  • Appropriately challenge oppressive or potentially abusive behaviours or practices and report any concerns quickly to senior colleagues.

Miscellaneous (applies only in certain services). To:

  • To undertake evening and weekend work as required.
  • To undertake training that may be technical or specialised that will benefit the department
  • To perform lone working on occasions


Because People Matter

Turning Point Scotland is a national social care charity providing services to people with addictions, learning disabilities, mental health issues, those in the criminal justice system and those who are homeless or at risk of becoming homeless.  

Essential Criteria


  • A willingness to complete a qualification in Social Service and Health Care at level 6 or 7 (SCQF) or other speciality recognised by the SSSC for registration purposes and if not already registered, to register with the SSSC within the timescale required, where relevant.


  • Has experience, personal, voluntary or professional of facilitating group work in a social care, school or community setting.


  • Must be able to demonstrate an understanding and commitment to the values that underpin social care focussing on inclusion, person centred approaches and citizenship.
  • Must be able to demonstrate an understanding of the need to maintain professional boundaries between social care workers and people who use services and the role of a professional social care worker.
  • Must be able to be wholly respectful towards all service users and colleagues and address issues constructively.

Other skills and knowledge

  • Excellent interpersonal skills and ability to work on own initiative are essential to the role. Effective communication with service users, volunteers and colleagues at all levels of TPS as well as effective partnership work with external organisations are central to the role.


Desirable Criteria


  • Has completed a qualification in Social Service and Health Care at level 6 or 7 (SCQF) or other speciality recognised by the SSSC for registration purposes.
  • Lived experience of accessing services for support with substance use, mental health, criminal justice or homelessness.


  • Has experience of providing direct supports to people who use social care services.
  • Has experience of undertaking tasks in a lone working environment and/ or with independence and initiative.
  • Has experience of working with people who have barriers to social inclusion. Welcoming them and creating supportive spaces that encourage a sense of belonging.
  • Has direct experience of working with people whose behaviour is considered challenging. Is able to manage inappropriate behaviour in a supportive manner to tackle the exclusion and marginalisation people experience while maintaining a safe environment for others.
  • Experience co-ordinating or facilitating activity based supports for people who use social care services.
  • Has direct experience of motivating people towards realising their potential and progressing through programmes. Is able to create the conditions for self-empowerment.


Other skills and knowledge

  • Be able to demonstrate an understanding of the SSSC Code of Practice for Social Care Workers.
  • Good organisational, admin and IT skills and experience planning and co-ordinating events and activities  

We are a large, stable national provider and a charity. As we are not for profit there is ongoing investment into our staff training and development, a good GPP pension scheme, and annual leave and sick pay that significantly exceeds the statutory minimum.

We also have a brilliant employee assistance programme (independent advice, information and support online, by phone and in person), a group reward scheme to help your money go further and access to a contributory ‘hospital’ fund. We have a relationship with a credit union and promote saving directly from salary.

We aim to provide a working environment where opinions and ideas are valued and arrangements are in place to ensure that there is a high level of staff representation and that people are encouraged to make their views heard and to participate at service and organisational levels.

As a leading national social care provider our breakthrough and forward-thinking models of practice and service are well recognised. Examples of this recently have been: Housing First, Psychologically informed environments (PIE), Citizenship and both Scottish and International research and evaluation of a range of projects. We work across a wide range of types of services and the organisation provides pathways for development: a career development workshop; appraisal; learning and training options; internal forums and project groups; and opportunities for internal secondment, temporary acting up or sideways roles and career progression.

The salary scale for the post will be (reduced pro rata for part time posts, the full time equivalent is a 37 working hour week)

  • £19,085
  • £19,569
  • £20,120
  • £20,764 
  • £21,397

The annual leave entitlement will be (reduced pro rata for part time posts and will include a proportional entitlement to public holidays)

25 days per year, plus 8 public holidays and 2 local holidays.

11 February 2019
Should you have any queries, please call our freephone recruitment line on 0808 164 3100

This opportunity is closed to applications.