Service Manager - New Substance Misuse Service

JOB PURPOSE:   To manage the delivery and innovation of a consistent, high quality and holistic Service that is recovery focused.

The Service Manager will be responsible to TPS/ADA consortium for the development and professional management of ASSET. The Service Manager will   lead and provide accountability and governance for all staff in the overall development, implementation and delivery of contracted services. The Service Manager will be required to   liaise and work directly with commissioners and other key stakeholders as required, ensuring service effectiveness, identifying any joint working opportunities to   streamline and simplify local service provision. 

KEY ACCOUNTABILITIES/TASKS:

Service Delivery

• Ensure that services are delivered in compliance with contractual and service level agreements
• Support the development of an accessible range of services which are effective in supportive positive behaviour change in line with contractual requirements
• Ensure services are delivered in accordance with the consortium’s core values
• Ensure the maintenance of appropriate record keeping by staff
• Compile and present reports as directed by the line manager
• Ensure effective monitoring systems are in place in order to achieve performance targets and identify gaps
• Ensure that service user involvement is embedded in all service planning
• Ensure that Health and Safety polices are incorporated into daily work practices and are adhered to at all times

Quality Assurance  

• Ensure agreed standards of service delivery in compliance with relevant legislation, national policy, Quality Standards and purchaser requirements.
• Develop, promote and monitor quality assurance systems appropriate to the needs of the individual/Service, organisational requirements and local and national data sets
• Ensure that stakeholder and service user engagement processes are managed, reviewed and developed.
• Ensure the team is kept up to date with good practice in relation to the delivery of alcohol and drugs services
• Ensure the development of new services in relation to alcohol and drugs according to client need and in line with the contract
• Ensure the team is kept up to date with good practice/legislation and policy in relation to Child Protection and Welfare, Adult Support and Protection and other relevant fields

Staff Management

• Participate in the recruitment and selection of staff as required
• Provide staff with regular supervision in accordance with agreed supervision policy
• Conduct staff appraisals in accordance with agreed appraisal scheme
• Ensure all the team members are trained and equipped to undertake their duties to a high standard
• Ensure the team delivers evidence based interventions to clients in line with service agreements
• Ensure that the services Equal Opportunities Policy is incorporated into daily work practice at all times and the satellite services and the group-work programmes are accessible to all
• In conjunction with the team, to ensure effective records and statistical information are maintained and to meet requirements for reporting and service planning and development
• Ensure implementation of the service policies and procedures and contribute to  the development of policy and agency management through participation in senior management and/or staff management meetings

Financial Management/Administration  

• Ensure that records are kept up-to-date and take account of relevant legislation and individuals requirements.
• Ensure service records are robust for auditing to ensure compliance with organisational requirements
• Maintain the economic viability of the Service by operating within agreed budgetary requirements.
• Record information in line with the organisation’s Confidentiality Policy and the Data Protection Act.
• Monitor, develop and review financial systems that take account of organisational, individual and legislative requirements
• Assist in the development and negotiation of service budgets
• Liaise with key individuals in Health and Social Care (inc commissioners) as required to meet the requirements of the service on a day to day basis
• Represent and promote Aberdeenshire Substance use Support, Engagement and Treatments at local and national level

Health & Safety and Property Management

• Ensure a healthy and safe environment by implementing and monitoring systems that take account of relevant  legislation and organisational policies and procedures.
• Develop and monitor all domestic, maintenance, medication and recording systems in line with organisational policy.
• Monitor, review and ensure implementation of risk assessment and management strategies within the service.

Learning and Development  

• Maintain, promote and ensure within the service an awareness of current developments in practice and legislation.
• Participate in relevant internal and external training, identify own, individual and team learning and development needs.
• Ensure staff receive appropriate learning and development to meet individuals and service needs.
• Actively participate in and be committed to the supervision and appraisal processes in line with organisational policy.
• Maintain own recognised and required qualifications.

Communications  

• Represent and promote Aberdeenshire Substance use Support, Engagement and Treatments at local and national level
• Develop and maintain effective communication structures/systems and dissemination between all stakeholders.
• Promote effective communications across TPS and ADA Management

Other Requirements

• Organise your working time to maximise the efficiency of the Service.
• Undertake on-call, weekend and rota-working as required.
• Undertake any other tasks as may be reasonably requested.
• Undertake registration with the SSSC where relevant within the timescale required, and maintain this.

“A NEW ASSET FOR ALCOHOL & DRUG SUPPORT IN ABERDEENSHIRE”

The way drug and alcohol services are delivered in Aberdeenshire is changing, and we are looking for a self-motivated, dynamic Service Manager to Lead, Develop and Manage the Aberdeenshire Substance use Support, Engagement and Treatment (ASSET) services.

ASSET is a joint initiative between Turning Point Scotland and Alcohol and Drugs Action who have come together to deliver joined-up, high quality substance use support services.

This is a new, innovative and challenging role, but offers the right person a unique opportunity to shape the delivery of services across the whole of the area.

Candidates will be able to demonstrate strategic vision and leadership skills, allied with excellent operational abilities. A detailed knowledge of the current substance misuse field is also essential.

The successful candidate will be employed by Turning Point Scotland, although a secondment arrangement may be considered in suitable cases.

For an information pack and to make an on-line application please contact

www.turningpointscotland.com/work-with-us/

For further background information please go to:

www.turningpointscotland.com

www.alcoholanddrugsaction.org.uk

www.aberdeenshireadp.org.uk

EDUCATION & QUALIFICATIONS

Has completed dual qualification in both

Mandatory - Practice: Social Service and Health Care at level 9 (SCQF) or other speciality/qualification recognised by the SSSC for registration purposes or other professional bodies.

Desirable - Management: SVQ 4 in Care Services and / or Leadership and Management at level 10 (SCQF) or other equivalent recognised by the SSSC for this purpose.

If not already registered, to register with the SSSC within the timescale required.

EXPERIENCE

• Experience of providing supervision to specialist staff delivering services to alcohol and/or drug users and/or their families
• Experience of staff and service management.
• Experience and knowledge of Person Centred Practice.
• Evidence of working with individuals who challenge service and societal norms.
• An awareness of current developments in practice, service delivery context and legislation.

ATTITUDES AND VALUES

• Understanding of equal opportunities, challenging oppressive practices and valuing diversity in relation to all aspects of service delivery.
• Commitment to both the local service provision and the aims, values and structure of TPS/ADA consortium as the corporate employer and building positive relationships and communications between the service and the organisation.

SKILLS AND KNOWLEDGE

• A sound knowledge of and skills for effective staff management and development.
• Demonstrable expertise and knowledge of your practice area/specialism.
• Ability to communicate clearly and effectively in a range of internal and external settings.
• Ability to work in partnership with a range of stakeholders.
• Ability to monitor and evaluate services to ensure quality assurance and service improvement.
• Ability to negotiate and communicate with a range of stakeholders
• Effective change management skills.
• Ability to manage conflict constructively.
• Effective negotiation and diplomatic skills

OTHER REQUIREMENTS OF THE POST

• Ability to work shifts and be available to staff and other out with set hours.
• Must be committed to CPD, learning, reflective practice and supervision
• Ability to manage a budget and resources.
• Must have a full driving licence
• Must be prepared to use own vehicle for work activities

We are a large, stable national provider and a charity. As we are not for profit there is ongoing investment into our staff training and development, a good GPP pension scheme, and annual leave and sick pay that significantly exceeds the statutory minimum.

We also have a brilliant employee assistance programme (independent advice, information and support online, by phone and in person), a group reward scheme to help your money go further and access to a contributory ‘hospital’ fund. We have a relationship with a credit union and promote saving directly from salary.

We aim to provide a working environment where opinions and ideas are valued and arrangements are in place to ensure that there is a high level of staff representation and that people are encouraged to make their views heard and to participate at service and organisational levels.

As a leading national social care provider our breakthrough and forward-thinking models of practice and service are well recognised. Examples of this recently have been: Housing First, Psychologically informed environments (PIE), Citizenship and both Scottish and International research and evaluation of a range of projects. We work across a wide range of types of services and the organisation provides pathways for development: a career development workshop; appraisal; learning and training options; internal forums and project groups; and opportunities for internal secondment, temporary acting up or sideways roles and career progression.

The salary scale for the post will be (reduced pro rata for part time posts, the full time equivalent is a 37 working hour week)

• £32,510
• £33,347
• £34,195
• £35,021
• £35,874
• £36,680

The annual leave entitlement will be (reduced pro rata for part time posts and will include a proportional entitlement to public holidays)

30 days per year, plus 8 public holidays and 2 local holidays.