Service Manager (Level 2) - South Lanarkshire Reachout

JOB PURPOSE: To manage the delivery of consistent and high quality services ensuring their continuing relevance to all stakeholders.

KEY ACCOUNTABILITIES/TASKS:

Service Delivery

• Maintain the  continuing  relevance  of  services  to individuals’  needs  and  purchaser requirements by ongoing planning, monitoring and evaluation.

• Where a need or an opportunity is identified, assist in the development of new services
• Maximise stakeholder involvement in service and business planning
• Ensure that equality of opportunity is reflected in all aspects of service delivery
• Be willing to oversee and manage additional staff/services involved in areas such as Homelessness and

 Quality Assurance

• Ensure agreed  standards  of  service  delivery  in compliance  with  relevant  legislation, National Care Standards and purchaser
• Develop, promote and monitor quality assurance systems appropriate to the needs of the individual/Service and organisational requirements
• Ensure compliance with the Scottish Social Services Council Code of
• Ensure that stakeholder processes are managed

Staff Management

• Be responsible for and ensure the appropriate support, supervision and appraisal of staff.
• Develop, monitor and evaluate staff communication and support
• Develop, monitor and implement supervision and appraisal systems for staff.
• Ensure that all Turning Point Scotland policies and procedures are adhered
• Recruit, develop and ensure the provision of relevant induction for staff and continuing learning opportunities

Financial Management/Administration

• Ensure that records are kept up-to-date and take account of relevant legislation and individuals
• Ensure that  service  records  are  audited  to  ensure  compliance  with  organisational requirements
• Maintain the economic viability of the Service by operating within agreed budgetary
• Record information in line with the organisation’s Confidentiality Policy and the Data Protection Act.

• Monitor, develop  and  review  financial  systems  that take  account  of  organisational, individual and legislative requirements
• Assist in the development and negotiation of service budgets

 Health & Safety and Property Management

• Ensure a healthy and safe environment by implementing and monitoring systems that take account of relevant legislation and organisational policies and
• Develop and monitor all domestic, maintenance, medication and recording systems in line with organisational
• Monitor, review  and  ensure  implementation  of  risk  assessment  and  management strategies within the

Learning and Development

• Maintain, promote and ensure within the service an awareness of current developments in practice and
• Participate in relevant internal and external training, identify own, individual and team training and development
• Ensure that staff receive appropriate training to meet individuals and service
• Actively participate in and be committed to the supervision and appraisal processes in line with organisational
• Maintain own recognised and required

Communications

• Promote the aims of the Service and Turning Point
• Represent Turning Point Scotland at local level and build positive links with all relevant
• Develop and maintain effective communication systems between all

Other Requirements

• Organise your working time to maximise the efficiency of the Service.
• Undertake on-call, overnight, weekend and rota-working as
• Undertake any other tasks as may be reasonably
• Undertake registration with the SSSC within the timescale required, where relevant, and maintain

WE ARE EXCITED TO ANNOUNCE OUR BRAND NEW SERVICE IN SOUTH LANARKSHIRE

TURNING POINT SCOTLAND

SOUTH LANAKRSHIRE ALCOHOL & OTHER DRUGS REACHOUT SERVICE

The new South Lanarkshire Alcohol & Other Drugs REACHOUT Service will work within the Alcohol & Drug Partnership to establish a service focussing on supporting people over the age of 16 with problematic alcohol & drug use through an Assertive Outreach and Intensive Case Management model.

The service model will focus on three key groups:

• Individuals who do not engage at any level;
• Individuals who sporadically engage therefore proving difficult to achieve desired outcomes, and
• Individuals who partially engage where the focus is purely on medical treatment

 We are committed to helping individuals begin their journey to recovery whilst utilising harm reduction approaches. Safety will be at the forefront of care delivery and we will make efforts to include families and communities in the continued growth and development of the service model to assist in reducing stigma, increase engagement and retention of individuals within the service/treatment/pathway which works best for them.

The service will operate flexibly & creatively across the whole of South Lanarkshire and will work in partnership with existing services such as CARes teams and The Beacons etc. The service will operate 7 days a week including evenings and public holidays.

Essential Criteria

EDUCATION & QUALIFICATIONS

• Mandatory - Practice: Social Service and Health Care at level 9 (SCQF) or other speciality/qualification recognised by the SSSC for registration purposes

EXPERIENCE

• Post qualifying experience.
• Experience of staff and service management.
• Experience and knowledge of Person Centred Practice.
• Evidence of working with individuals who challenge service and societal norms.
• An awareness of current developments in practice, service delivery context and legislation.

ATTITUDES AND VALUES

• Understanding of equal opportunities, challenging oppressive practices and valuing diversity in relation to all aspects of service delivery.
• Commitment to both the local service provision and the aims and structure of Turning Point Scotland as the corporate employer and building positive relationships and communications between the service and the organisation.

SKILLS AND KNOWLEDGE

• A sound knowledge of and skills for effective staff management and development.
• Demonstrable expertise and knowledge of your practice area/specialism.
• Ability to communicate clearly and effectively in a range of internal and external settings.
• Ability to work in partnership with a range of stakeholders.
• Ability to monitor and evaluate services to ensure quality assurance and service improvement.
• Effective change management skills.
• Ability to manage conflict constructively.

OTHER REQUIREMENTS OF THE POST

• Ability to work shifts and be available to staff and other out with set hours.
• Most be committed to CPD, learning, reflective practice and supervision
• Ability to manage a budget and resources.

It is a requirement of this post that you undertake a PVG Scheme Record application

Desirable Criteria

EDUCATION & QUALIFICATIONS

• Desirable - Management: SVQ 4 in Care Services and Leadership and Management at level 10 (SCQF) or other equivalent recognised by the SSSC for this purpose and if not already registered, to register with the SSSC within the timescale required, where relevant.

We are a large, stable national provider and a charity. As we are not for profit there is ongoing investment into our staff training and development, a good GPP pension scheme, and annual leave and sick pay that significantly exceeds the statutory minimum. 

We also have a brilliant employee assistance programme (independent advice, information and support online, by phone and in person), a group reward scheme to help your money go further and access to a contributory ‘hospital’ fund. We have a relationship with a credit union and promote saving directly from salary. 

We aim to provide a working environment where opinions and ideas are valued and arrangements are in place to ensure that there is a high level of staff representation and that people are encouraged to make their views heard and to participate at service and organisational levels.

As a leading national social care provider our breakthrough and forward-thinking models of practice and service are well recognised. Examples of this recently have been: Housing First, Psychologically informed environments (PIE), Citizenship and both Scottish and International research and evaluation of a range of projects. We work across a wide range of types of services and the organisation provides pathways for development: a career development workshop; appraisal; learning and training options; internal forums and project groups; and opportunities for internal secondment, temporary acting up or sideways roles and career progression.

The salary scale for the post will be (reduced pro rata for part time posts, the full time equivalent is a 37 working hour week)

• £36,779
• £37,726
• £38,686
• £39,620
• £40,585
• £41,497

The annual leave entitlement will be (reduced pro rata for part time posts and will include a proportional entitlement to public holidays)

30 days per year, plus 8 public holidays and 2 local holidays.