Lead Practitioner - Housing First Consortium

Housing First Consortium
Homelessness & Prevention
Lead Practitioner
£20,753 - £23,267

Job Purposes & Core Details


  1. work to the service and organisation's aims and values and promote the citizenship of the people we support.
  2. deliver support to people who use Turning Point Scotland's services and in so doing contribute to the provision of the highest possible quality of social care support which meets the service specification.
  3. operate at an advanced level of social care practice, which includes taking a higher level of responsibility for service delivery and development, and a leadership role.
  4. work to the company's values - Because People Matter
  5. undertake CPD (continuous professional development) and use appraisals and supervision fully.
  6. keep your registration and membership to relevant professional bodies up to date and valid.
  7. undertake any outstanding require qualification for registration, or if not working in a registered service qualify at SVQ Level 3 in Health and Social Care.
  8. undertake any other duties or responsibilities as may be deemed appropriate to the post by the Service Manager (or nominated deputy).
  9. Provide, prompt, administer medication and healthcare & wellbeing support as required

Main duties and responsibilities

Support to people who use services - To:

  • provide support and assistance to people who we support in accordance with their support plans and service aims.
  • be responsible for undertaking initial and on-going assessments of people who we support.
  • advise people who we support in accordance with guidance from senior colleagues or in accordance with the service aims.
  • be a key worker for a person or people who have complex or multiple needs.
  • maintain professional confidentiality and boundaries at all times.
  • support and assist people who we support in crisis situations, and/or manage physical risk or behaviour likely to cause incidents, in accordance with the support plan or service protocol.
  • travel within the service area you are contracted for and supporting the travel and transportation of people who we support in accordance with their support plan (mobility, own car, service vehicles, public transport etc).
  • have an good understanding of the causes and effects of social exclusion as is relevant to the service and area in which you work.

 Planning, policies and record keeping - To:

  • devise, review and update support plans, record events and observations and keep appropriate records as require in the service.
  • contribute to the creation and maintenance of support plans and record keeping.
  • prepare paperwork for and participate in service user reviews as a lead person when required.
  • plan and co-ordinate elements of support in accordance with the support plan.
  • prepare and implement risk management plans, and follow and update risk assessments.
  • work with data in line with the data protection act.
  • work with and comply with standard operation (finance, operational, Health and Safety and Human Resources) and service procedures. 

 Interactions with other people - To:

  • support and supervise other staff administering or prompting medication and ensure that medication protocols are adhered to.
  • support new staff and volunteers/those on placement to show them how your practice complies with the SSSC Codes of Practice.
  • provide informal support to staff on a daily basis. 
  • have a collegiate approach, ask when you need support or guidance and team work with a diverse group of people.
  • manage and resolve conflict promptly and raise issues appropriately using the correct internal processes.
  • directly communicate with the families of the people we support as appropriate.
  • liaise with workers from other agencies when requested to do so by senior colleagues.
  • support others to comply with, and the service to meet with, the relevant legislation and National Care Standards.
  • support others to ensure they comply with SSSC Codes of Practice.
  • maintain confidentiality with shared information.
  • liaise with landlords and similar others on behalf of people we support if required. 
  • be aware of health and safety and contribute fully to keeping my work environment, community, people who use services and myself safe.

 Leadership - To:

  • provide leadership to staff to support people we support in accordance with their support plan and maintain people we support records correctly.
  • assist with the service manager to prepare information and the service for inspections.
  • provide on-the-job training and/or coaching to new staff. 
  • be the 'named worker' or shift leader or lead on a specific part of the service such as group work.
  • continuously seek service development and improvement. 
  • contribute to Turning Point Scotland.
  • keep abreast of the sector 'big picture', operational environment and changes.
  • appropriately challenge oppressive or potentially abusive behaviours or practices.

 Miscellaneous - applies only in certain services 

  • to undertake sleepovers, overnight and weekend working and occasionally participate in people who we support holidays as required.
  • to ensure the service\location's stock or goods are in place and replenish/order as required.
  • to undertake training that may be technical or specialised that will benefit the service.
  • to provide technical testing services (BBV/swab and similar) and/or to train others in emergency, risk reduction action and medications.
  • to be responsible for the dispensing of medication, in particular, when at work. 
  • to perform lone working for significant lengths of my work time undertaking tasks that require a high level of independence and initiative.
  • to provide formal supervision under the guidance of a senior colleague and with additional training or a qualification provided.
  • to have a good understanding of welfare in relation to how it will impact on your service user group.

About TPS
TPS works with adults who are experiencing a range of support needs.  This includes housing and homelessness, learning disability, autism, acquired brain injury, fluctuating mental health, physical disabilities, problematic alcohol and/or other drug use and involvement in the criminal justice system. We believe that people matter. We believe they are the experts on their support needs. It is for us to work creatively with them and with partners to ensure we meet those needs. 
Every day we work with well over 4,000 people and every year around 8,700.  We help them to address issues they are experiencing and recognise their own skills and interests. 
We embed our approach to support in a framework of Citizenship. Using this we deliver a holistic approach promoting the recovery, self-determination and inclusion of people experiencing challenges in their life.  And we do this through focusing on their strengths and the valuable contributions they can make to their communities. 
We define Citizenship as a measure of the strength of an individual’s connection to the 5 R’s of rights, responsibilities, roles, resources, and relationships that society makes available to its members. 

Homelessness work within TPS
TPS is the biggest provider of services to people experiencing or at risk of Homelessness across Scotland. We deliver support to over 2800 individuals on any given day, and over 5,100 each year. This number increases when taking into account our services accessed through Justice or Alcohol and Other Drugs funding streams.
We believe that in many cases, Homelessness is entirely preventable.  It is failures in the siloed and complex systems that we have designed to protect people that stops us from achieving this. Where Homelessness is not or cannot be, prevented the experience should be short lived, and we should meet that with a psychologically informed response. A menu of options should be available to individuals to prevent, or support someone to move on from Homelessness.  This ensures we use a ‘no wrong door’ approach to accessing services.
We deliver a range of service models.  These include Outreach Housing Support; Outreach Housing First; Outreach Crisis Support; Supported Accommodation. In line with our Citizenship approach we have a specific focus on key areas.  These are; Building on people’s strengths, skills and interests as well as meeting their needs; Connecting people to communities, people and / or places; Harm reduction and / or Recovery; and providing a Psychologically informed / Trauma informed approach.
We also deliver a range of additional services across the country.  Examples include Peer Mentoring services, Community Connectors, TPS Moving Service and TPS Connects amongst many other initiatives.
We recognise the importance of animals in people’s lives and helping individuals move on from the trauma they have experienced. We are currently developing our policies and frameworks to engage with stakeholders and develop our policy and procedures to make our services as pet friendly as possible.
We are also active members of the European Federation of National Organisations with the Homeless (FEANTSA).

Service Model - Outreach Housing First
In 2010 TPS invested in the UK’s first Housing First pilot project. This was in response to the clear evidence that there was a small population who were experiencing multiple and enduring support needs and were being failed – and worse, increasingly traumatised – by the homelessness system that is supposed to help them. Since then we have grown our services across multiple local authorities including Consortium partnerships with other agencies. We believe that a home is a human right and that an individual is best placed to deal with the issues that often made them homeless in the first place, in a place they can call home. We believe that Housing First should be the default model for people who are experiencing homelessness and have multiple and enduring support needs. We believe strongly on delivering Housing First with high fidelity to the 7 principles and working towards ensuring we deliver Systems Fidelity within the wider systems that Housing First effects or is effected by. We deliver the Housing First Academy focussed on the Communities of Practice Hub, Training Hub and Housing First Europe Hub www.housingfirstacademy.com We are also active co-founding members of the Housing First Europe Hub

About the Service
The consortium is a Housing First service within Glasgow. Housing First has been recognised by the Scottish Government as an effective way to deal with those who have been long term homeless with multiple and complex needs. Turning Point Scotland is the lead partner in the consortium and work in partnership with Glasgow City Council HSCP (health and social care partnership), Simon Community Scotland, Wheatley Care and The Salvation Army.

The premise of Housing First is that housing is a basic human right and is an integral part of a holistic support package offered to individuals.

Housing First is designed for individuals over 18 years of age who are statutory homeless with multiple and complex needs; however they still want to have a tenancy of their own. The individual will be striving to gain independent living, but requires housing support.  Support staff will provide support on the maintenance of a tenancy, addiction, mental health, social inclusion, life skills and employability. This support is non time limited. The service will act on the seven principles identified for a Housing First service. 

The service is based in Kintyre House 209 Govan Road and support is available on a 24/7 basis, with the office being staffed from 9am to 7.30pm. After hours service users are able to receive support from our “On Call” service which is for advice and information in emergencies. 

The service is person centred with the individual choosing their own priorities in their recovery and flexibility in support.

  • Has completed a qualification in Social Service and Health Care at level 6 (SCQF) or higher or HNC in Health and Social Care (or other speciality recognised by the SSSC for registration purposes).

Essential Criteria 


  • A willingness to complete a qualification in Social Service and Health Care at level  7 (SCQF) or higher (or other speciality recognised by the SSSC for registration purposes) and if not already registered, to register with the SSSC within the timescale required, where relevant.  Additional PDA units may be required.


  • Must have had direct professional experience of supoprt people, who have a wide range of support needs and personal aims on a person-centred basis.
  • Has experience of working with people who have barriers to social inclusion and supporting them to become more socially integrated.
  • Has direct experience of working with people who are at times chaotic and marginalised, whose behaviours can challenge services, and supporting them to become more socially integrated and able to access services.
  • Has strong experience in working with organisational policies, recording systems and support planning including using IT.


  • Must be able to demonstrate an understanding and commitment to the values that underpin social care focussing on inclusion, person centred approaches and citizenship.
  • Must be able to demonstrate an understanding of the need to maintain professional boundaries between social care workers and people who use services and the role of a professional social care worker.
  • Must be wholly respectful towards all service users and colleagues and address issues constructively.

Other skills and knowledge: 

  • Be able to demonstrate an understanding of and the skills to operate to the SSSC Code of Practice for Social Care Workers. 
  • Must be able to demonstrate excellent interpersonal skills in order to communicate well with service users and colleagues at all levels in the organisation.
  • Be able to demonstrate an accomplished level of skill used when directly supporting people. 
  • Must be willing to develop skills used when supporting people through reflective practice, active learning, personal and professional development, supervision and feedback.  
  • Knowledge of relevant safeguarding and adult or child protection.


  • Has taken a lead role within a team on a professional social care project or activity such as group work.
  • Has experience of working in a lone working environment.
  • Has had a coaching or mentoring role.
  • Has strong experience in risk assessment.

Other skills and knowledge

  • Be able to demonstrate an understanding of and the skills to operate to the SSSC Code of Practice for Social Care Workers.
  • Must be to demonstrate excellent interpersonal skills in order to communicate well with service users and colleagues at all level in the organisation.
  • Be able to demonstrate an accomplished level of skill used when directly supporting people.
  • Must be willing to develop skills used when supporting people through reflective practice, active learning, personal and professional development, supervision and feedback.
  • Knowledge of relevant safeguarding and adult or child protection.

We are a large, stable national provider and a charity. As we are not for profit there is ongoing investment into our staff training and development, a good GPP pension scheme, and annual leave and sick pay that significantly exceeds the statutory minimum.

We also have a brilliant employee assistance programme (independent advice, information and support online, by phone and in person), a group reward scheme to help your money go further and access to a contributory ‘hospital’ fund. We have a relationship with a credit union and promote saving directly from salary.

We aim to provide a working environment where opinions and ideas are valued and arrangements are in place to ensure that there is a high level of staff representation and that people are encouraged to make their views heard and to participate at service and organisational levels.

As a leading national social care provider our breakthrough and forward-thinking models of practice and service are well recognised. Examples of this recently have been: Housing First, Psychologically informed environments (PIE), Citizenship and both Scottish and International research and evaluation of a range of projects. We work across a wide range of types of services and the organisation provides pathways for development: a career development workshop; appraisal; learning and training options; internal forums and project groups; and opportunities for internal secondment, temporary acting up or sideways roles and career progression.

The salary scale for the post will be (reduced pro rata for part time posts, the full time equivalent is a 37 working hour week)

  • £20,753
  • £21,280
  • £21,878
  • £22,579
  • £23,267

The annual leave entitlement will be (reduced pro rata for part time posts and will include a proportional entitlement to public holidays)

25 days per year, plus 8 public holidays and 2 local holidays.

1 October 2021
Should you have any queries, please call our freephone recruitment line on 0808 164 3100

This opportunity is closed to applications.