Administrator - Part-Time, 18.5 hours

Main duties and responsibilities

• Operates within Turning Point Scotland policies and procedures.
• Assist with on-the-job training.
• Oversees elements of administration support.
• Participates in in-service meetings and produces notes/minutes.
• Produce reports from more complex data.
• Responsible for carrying out specific tasks to deadline (without prompt).
• Drafting simple letters/emails etc based on information provided.
• Responsible for petty cash and submitting returns.
• Processing financial transactions on Pegasus Finance System.
• Administration and processing of service user finance.
• Processing of HR and Payroll information.

Resource Management

• To be familiar and comply with Turning Point Scotland's finance policies and procedures.
• To comply with Turning Point Scotland's property and equipment policies and procedures.
• To share information gathered during the course of work appropriately and as directed with other professionals within and outwith Turning Point Scotland in compliance with the Data Protection Act and regulatory authorities' and other legal requirements.
• To maintain accurate and up-to-date time sheets which can be relied on by the Service Manager for billing purposes and statistical reporting etc.
• To minimise expenses incurred by the Turning Point Scotland in the course of providing supports.

Professional Practice

• To be aware of and operate in compliance with the Scottish Social Services Council Code of Practice for Social Services Workers.
• To participate purposefully in and take advantage of the opportunities for discussion afforded by Turning Point Scotland's staff supervision and annual appraisal scheme.
• To be responsible for your own good practice and for the promotion of good practice among colleagues.
• To work to maintain effective working relationships with colleagues and create an atmosphere for service users which is free from conflict.
• To report concerns about practice or conduct issues to the Service Manager (or nominated deputy).
• To attend all mandatory training in order to demonstrate fitness and continued fitness to practice safely.
• To attend training which has been identified by the Service Manager (or nominated deputy) as being necessary skills to undertake the duties and responsibilities of your post.
• To take any action necessary to become eligible for registration with the Scottish Social Services Council and to maintain registration once archived.
• To be responsible for your own continous professional development and identify any perceived 'gaps' in your knowledge which require to be addressed through training, or other mains to the Service Manager (or nominated deputy).
• To assist the Service Manager with the on-the-job induction of new starts within the service, and demonstrate good practice at all times in this regard.
• To ensure that you can demonstrate your continued suitability to work with vulnerable adults or children by completing an application for an up-to-date Standard Disclosure for Disclosure Scotland, on a 3-yearly basis or as required.
• To be familiar and comply with Turning Point Scotland's Human Resources and Training policies and procedures.

Health and Safety

• To support the Service Manager in the management of risk within the service especially with regards to those services users who can occasionally be violent or aggressive towards their support team.

About Turning Point Scotland (TPS)

TPS works with adults who are experiencing a range of support needs in relation to housing and homelessness, learning disability, autism, acquired brain injury, fluctuating mental health, physical disabilities, problematic alcohol and/or other drug use and involvement in the criminal justice system. We work from the belief that people matter, that they are the experts on their support needs and that it is for us to work creatively with them and with partners to ensure that those needs are met. We work with around 2,800 Individuals every day and 5,100 every year across Scotland helping people to address issues they are experiencing and recognise their own skills and interests.

Our approach to support is imbedded within a Citizenship framework where we deliver a holistic approach promoting the recovery, self-determination and inclusion of people experiencing challenges in their life, through focusing on their strengths and the valuable contributions they can make to their communities. Citizenship is defined as a measure of the strength of an individual’s connection to the 5 Rs of rights, responsibilities, roles, resources, and relationships that society makes available to its members.

Alcohol and Other Drugs / Homelessness within TPS

TPS support and are more commonly delivering services which do not sit within silod’ areas of work, focussing more on the interventions we can provide rather than the area of work where it has been funded. This service aims to provide a crisis intervention and prevent homelessness / placement breakdown crossing over our work in Homelessness and Alcohol / Other Drugs.

Turning Point Scotland has been supporting individuals who experience a crisis as a result of their alcohol and drug use for over 25 years and these crisis situation involve a range of other interventions to alleviate homelessness, mental health, family situation etc. We are experienced in providing a range of evidence based interventions to reduce harm and to support recovery across a number of local authority areas. All our services despite the funding silo work as part of Recovery Orientated Systems of Care (ROSC).

TPS are the biggest provider of services to people experiencing or at risk of Homelessness across Scotland, delivering support to around 2,800 individuals on any given day, 5,100 per year. This number increases when considering individuals at risk of Homelessness where funding is provided through Justice or Alcohol and Other Drugs funding streams.

We believe that in many cases, Homelessness is entirely preventable, it is failures in the silo’d and complex systems that we have designed to protect people that prevent us from preventing this. Where Homelessness is not or cannot be prevented the experience should be short lived, and met with a psychologically informed response. A menu of options should be available to individuals to prevent or support someone to move on from Homelessness ensuring a no wrong door approach to accessing services is used.

About the Services

Overdose Response Team

The Greater Glasgow and Clyde Overdose Team will be a proactive service that provides rapid response across 5 local authority areas to individuals who have experienced a near fatal overdose within 24 to 48 hours of referral. We aim to identify and highlight the barriers that exist by using research from the drug death task force to inform our practice and reach individuals that may be at risk of near fatal or fatal overdose.
We tailor responses towards the individual’s needs and work to develop our partnership to overcome the barriers that the individual’s may experience.

 Education & Qualifications

• Educated to standard grade level or equivalent as a minimum, including English and maths.
• Experience in general office administration.
• Computer literate with a working knowledge of Microsoft Windows based programs.
• Word processing skills.
• Good level of literacy, accuracy and presentation in all types written work and other written work.
• Good written and verbal communications skills.
• Good telephone manner.
• Ability to work on own initiative as well as part of a team.
• Flexibility in carrying out any other duties that may be required by the organisation.
• Ability to work outside normal office hours if required.
• An understanding of confidentiality issues.
• Must be able to demonstrate a shared commitment to TPS values and principles.

We are a large, stable national provider and a charity. As we are not for profit there is ongoing investment into our staff training and development, a good GPP pension scheme, and annual leave and sick pay that significantly exceeds the statutory minimum.

We also have a brilliant employee assistance programme (independent advice, information and support online, by phone and in person), a group reward scheme to help your money go further and access to a contributory ‘hospital’ fund. We have a relationship with a credit union and promote saving directly from salary.

We aim to provide a working environment where opinions and ideas are valued and arrangements are in place to ensure that there is a high level of staff representation and that people are encouraged to make their views heard and to participate at service and organisational levels.

As a leading national social care provider our breakthrough and forward-thinking models of practice and service are well recognised. Examples of this recently have been: Housing First, Psychologically informed environments (PIE), Citizenship and both Scottish and International research and evaluation of a range of projects. We work across a wide range of types of services and the organisation provides pathways for development: a career development workshop; appraisal; learning and training options; internal forums and project groups; and opportunities for internal secondment, temporary acting up or sideways roles and career progression.

The main terms and conditions of the service include the following:

The salary scale for the post will be (reduced pro rata for part time posts, the full time equivalent is a 37 working hour week)

• £18,278
• £18,278
• £18,288
• £18,770
• £19,238

The annual leave entitlement will be (reduced pro rata for part time posts and will include a proportional entitlement to public holidays)

25 days per year, plus 8 public holidays and 2 local holidays.