Administrator - Renfrewshire Housing Services - Part Time

Main duties and responsibilities

• Operates within Turning Point Scotland policies and procedures.
• Assist with on-the-job training.
• Oversees elements of administration support.
• Participates in in-service meetings and produces notes/minutes.
• Produce reports from more complex data.
• Responsible for carrying out specific tasks to deadline (without prompt).
• Drafting simple letters/emails etc based on information provided.
• Responsible for petty cash and submitting returns.
• Processing financial transactions on Pegasus Finance System.
• Administration and processing of service user finance.
• Processing of HR and Payroll information.

Resource Management

• To be familiar and comply with Turning Point Scotland's finance policies and procedures.
• To comply with Turning Point Scotland's property and equipment policies and procedures.
• To share information gathered during the course of work appropriately and as directed with other professionals within and outwith Turning Point Scotland in compliance with the Data Protection Act and regulatory authorities' and other legal requirements.
• To maintain accurate and up-to-date time sheets which can be relied on by the Service Manager for billing purposes and statistical reporting etc.
• To minimise expenses incurred by the Turning Point Scotland in the course of providing supports.

Professional Practice

• To be aware of and operate in compliance with the Scottish Social Services Council Code of Practice for Social Services Workers.
• To participate purposefully in and take advantage of the opportunities for discussion afforded by Turning Point Scotland's staff supervision and annual appraisal scheme.
• To be responsible for your own good practice and for the promotion of good practice among colleagues.
• To work to maintain effective working relationships with colleagues and create an atmosphere for service users which is free from conflict.
• To report concerns about practice or conduct issues to the Service Manager (or nominated deputy).
• To attend all mandatory training in order to demonstrate fitness and continued fitness to practice safely.
• To attend training which has been identified by the Service Manager (or nominated deputy) as being necessary skills to undertake the duties and responsibilities of your post.
• To take any action necessary to become eligible for registration with the Scottish Social Services Council and to maintain registration once archived.
• To be responsible for your own continous professional development and identify any perceived 'gaps' in your knowledge which require to be addressed through training, or other mains to the Service Manager (or nominated deputy).
• To assist the Service Manager with the on-the-job induction of new starts within the service, and demonstrate good practice at all times in this regard.
• To ensure that you can demonstrate your continued suitability to work with vulnerable adults or children by completing an application for an up-to-date Standard Disclosure for Disclosure Scotland, on a 3-yearly basis or as required.
• To be familiar and comply with Turning Point Scotland's Human Resources and Training policies and procedures.

Health and Safety

• To support the Service Manager in the management of risk within the service especially with regards to those services users who can occasionally be violent or aggressive towards their support team.

About TPS

TPS   works with adults who are experiencing a range of support needs. This includes housing and homelessness,   learning disability, autism, acquired brain injury, fluctuating mental   health, physical disabilities, problematic alcohol and/or other drug use and   involvement in the criminal justice system. We believe that   people matter. We believe they are the experts on their support needs. It is   for us to work creatively with them and with partners to ensure we meet those   needs.

Every day we work with well   over 4,000 people and every year around 8,700. We help them to address issues they are   experiencing and recognise their own skills and interests.

We embed our approach to support in a framework of Citizenship. Using   this   we deliver a holistic approach promoting the recovery, self-determination and   inclusion of people experiencing challenges in their life. And we do this through focusing on their   strengths and the valuable contributions they can make to their communities.

We define Citizenship as a   measure of the strength of an individual’s connection to the 5 R’s of rights,   responsibilities, roles, resources, and relationships   that society makes available to its members.

Homelessness work within TPS

TPS is the biggest provider of services to people   experiencing or at risk of Homelessness across Scotland. We deliver support   to over 2800 individuals on any given   day, and over 5,100 each year. This number increases when taking into account   our services accessed through Justice or Alcohol and Other Drugs funding   streams.

We believe that in many   cases, Homelessness is entirely preventable.   It is failures in the siloed and complex systems that we have designed   to protect people that stops us from achieving this. Where Homelessness is   not or cannot be, prevented the experience should be short lived, and we   should meet that with a psychologically informed response. A menu of options   should be available to individuals to prevent, or support someone to move on   from Homelessness. This ensures we use   a ‘no wrong door’ approach to accessing services.

We deliver a range of   service models. These include Outreach   Housing Support; Outreach Housing First; Outreach Crisis Support; Supported   Accommodation. In line with our Citizenship approach we have a specific focus   on key areas. These are; Building on people’s strengths,   skills and interests as well as meeting their needs; Connecting people to communities,   people and / or places; Harm reduction and / or Recovery; and providing a   Psychologically informed / Trauma informed approach.

We also deliver a range of   additional services across the country.   Examples include Peer Mentoring services, Community Connectors, TPS   Moving Service and TPS Connects amongst many other initiatives.

We recognise the importance   of animals in people’s lives and helping individuals move on from the trauma   they have experienced. We are currently developing our policies and frameworks   to engage with stakeholders and develop our policy and procedures to make our   services as pet friendly as possible.

We are also active members   of the European Federation of National Organisations with the Homeless   (FEANTSA).

Service Model

Service Model - Outreach Housing First

In 2010 TPS invested in the UK’s   first Housing First pilot project. This was in response to the clear evidence   that there was a small population who were experiencing multiple and enduring   support needs and were being failed – and worse, increasingly traumatised –   by the homelessness system that is supposed to help them. Since then we have   grown our services across multiple local authorities including Consortium   partnerships with other agencies. We believe that a home is a human right and   that an individual is best placed to deal with the issues that often made   them homeless in the first place, in a place they can call home. We believe   that Housing First should be the default model for people who are   experiencing homelessness and have multiple and enduring support needs. We   believe strongly on delivering Housing First with high fidelity to the 7   principles and working towards ensuring we deliver Systems Fidelity within   the wider systems that Housing First effects or is effected by. We deliver   the Housing First Academy focussed on the Communities of Practice Hub,   Training Hub and Housing First Europe Hub www.housingfirstacademy.com We are also active co-founding   members of the Housing First Europe Hub. 

About the Service

Renfrewshire Housing   First Service has been established since 2013. The service provides outreach support to   individuals aged 18 or over who are homeless, have multiple and enduring   support needs and live in the   Renfrewshire area. Renfrewshire Housing First service supports people to   access a permanent tenancy within the local authority.

There   are many factors that can contribute to an individual experiencing   homelessness therefore staff will offer a wide range of support to   individuals with complex needs.

As well   as providing support with the practical aspects of maintaining a tenancy,   people will also receive support to access services relating to mental   health, addictions and social opportunities. Services users will be offered   support to find something in their life which is meaningful to them, through   leisure activities, voluntary work, education or employment. The emphasis is   always on what the individual wishes to have in their life, at a time when   they are ready for it. Support is not time limited.

 Education & Qualifications

• Educated to standard grade level or equivalent as a minimum, including English and maths.
• Experience in general office administration.
• Computer literate with a working knowledge of Microsoft Windows based programs.
• Word processing skills.
• Good level of literacy, accuracy and presentation in all types written work and other written work.
• Good written and verbal communications skills.
• Good telephone manner.
• Ability to work on own initiative as well as part of a team.
• Flexibility in carrying out any other duties that may be required by the organisation.
• Ability to work outside normal office hours if required.
• An understanding of confidentiality issues.
• Must be able to demonstrate a shared commitment to TPS values and principles.

We are a large, stable national provider and a charity. As we are not for profit there is ongoing investment into our staff training and development, a good GPP pension scheme, and annual leave and sick pay that significantly exceeds the statutory minimum.

We also have a brilliant employee assistance programme (independent advice, information and support online, by phone and in person), a group reward scheme to help your money go further and access to a contributory ‘hospital’ fund. We have a relationship with a credit union and promote saving directly from salary.

We aim to provide a working environment where opinions and ideas are valued and arrangements are in place to ensure that there is a high level of staff representation and that people are encouraged to make their views heard and to participate at service and organisational levels.

As a leading national social care provider our breakthrough and forward-thinking models of practice and service are well recognised. Examples of this recently have been: Housing First, Psychologically informed environments (PIE), Citizenship and both Scottish and International research and evaluation of a range of projects. We work across a wide range of types of services and the organisation provides pathways for development: a career development workshop; appraisal; learning and training options; internal forums and project groups; and opportunities for internal secondment, temporary acting up or sideways roles and career progression.

The main terms and conditions of the service include the following:

The salary scale for the post will be (reduced pro rata for part time posts, the full time equivalent is a 37 working hour week)

• £18,278
• £18,278
• £18,288
• £18,770
• £19,238

The annual leave entitlement will be (reduced pro rata for part time posts and will include a proportional entitlement to public holidays)

25 days per year, plus 8 public holidays and 2 local holidays.