Practice & Quality Manager - Glasgow Drug Crisis Centre (GDCC)

Job Purpose: To support the Service Manager in delivering consistent and high quality services to all stakeholders. The main emphasis is to develop quality processes and systems that will improve practice across the service and to work with others to implement these. These will focus on our practice with the people we support, staff support and development systems, practice guidance and practice audit and development throughout the service.

KEY ACCOUNTABILITIES/TASKS

Service Delivery and Development

• Support the Service manager and Management team to maintain the continuing relevance of services to individuals’ needs and purchaser requirement.
• To lead in practice and quality aspects of service development as delegated
• Be involved in the ongoing planning, monitoring and evaluation of support plans and risk assessments.
• Maximise stakeholder involvement in service planning and promoting ‘Citizenship’
• Ensure that equality of opportunity and the celebration of diversity is reflected in all aspects of service delivery, promoting the citizenship of the people we support
• To develop service practice and share developments across the organisation.

Quality Assurance

• To support the development, promotion and monitoring of quality assurance systems and develop a culture of continuous improvement that will enable better outcomes for the people we support through:
  • staff working to agreed standards of service delivery in line with relevant legislation, National Care Standards and Purchaser requirements
  • staff meeting standards set out in the SSSC codes of practice, the service to adhere to The Codes for Employers, and commissioning requirements
  • compliance and alignment with the Care Inspectorate’s current inspection standards
  • the delivery of effective stakeholder processes
  • the service having innovative ways to develop practice and quality
  • service records being audited and comply with organisational requirements,
  • service data being effectively analysed and contributing to ongoing service practice improvement. 

Staff Management

• To liaise with the Service manager on information about the team and their individual and service development
• Monitor and further develop supervision and appraisal systems and approaches for staff across the service
• Ensure all Turning Point Scotland policies and procedures are adhered to
• Develop and ensure the provision of relevant induction, engagement, career pathway and continuing learning opportunities for staff
• Ensuring staff are registered with the SSSC and support people to meet their responsibilities in relation to registration and PVG 

Financial Management/Administration

• Ensure that records are kept up to date and take account of relevant legislation and individuals’ requirements
• Record information in line with the Organisation’s confidentiality policy, GDPR and the Data Protection Act

Health and Safety Management

• Ensure a healthy and safe environment by implementing and monitoring systems that take account of relevant legislation and organisational policies and procedures.

• Monitor and audit medication and recording systems in line with organisational policy

• Monitor, review and ensure implementation of risk assessment and management strategies within the service. 

Learning and Development

• Maintain, promote and ensure within the service an awareness of current developments in practice and legislation.
• Participate in relevant internal and external training, identify own, individual and team training and development needs.
• Act as a conduit for learning and practice development in the service including liaising with internal trainers and training department as required.
• Ensure that staff receive appropriate training and performance management to meet individuals and service needs and consider person centred, responsive approaches to performance management
• Actively participate in and be committed to the supervision and appraisal processes in line with organisational policy.
• Maintain own recognised and required qualifications. 

Communications

• Work closely with the service manager and other senior team to ensure the service is operating smoothly and effectively and actively share information to make the structure work well- and to ensure that boundaries between operations, practice and quality duties and responsibilities are clear
• Promote the aims and identity of the Service and Turning Point Scotland.
• Represent Turning Point Scotland at local level and build positive links with all relevant stakeholders.
• Support effective positive communication systems with ‘because people matter’ as a key message 

Other requirements 

• Organise your working time to maximise the efficiency of the Service.
• Occasional out of office or weekend work may be required.
• Undertake any other tasks as may be reasonably requested.
• Undertake and maintain registration with the SSSC within the timescale required, and adhere to the Codes of Practice

About Turning Point Scotland (TPS)

TPS works with adults who are experiencing a range of support needs. This includes housing and homelessness, learning disability, autism, acquired brain injury, fluctuating mental health, physical disabilities, problematic alcohol and/or other drug use and involvement in the criminal justice system. We believe that people matter. We believe they are the experts on their support needs. It is for us to work creatively with them and with partners to ensure we meet those needs.

Every day we work with well over 4,000 people and every year around 8,700. We help them to address issues they are experiencing and recognise their own skills and interests.
We embed our approach to support in a framework of Citizenship. Using this we deliver a holistic approach promoting the recovery, self-determination and inclusion of people experiencing challenges in their life. And we do this through focusing on their strengths and the valuable contributions they can make to their communities.
We define Citizenship as a measure of the strength of an individual’s connection to the 5 R’s of rights, responsibilities, roles, resources, and relationships that society makes available to its members.

About this role

The role of PQM is a new role to the service which we have implemented as part of the integration of GDCC and Glasgow Homelessness Service (Link Up). The post will be a critical member of our senior leadership team within the service working closely with the Service Manager, other managers and staff to drive a culture and best practice within quality and performance. There will be an expectation to implement and monitor our quality and audit control procedures and using you leadership skills to lead on elements of continuous improvement. The role will work closely with our clinical management to team to ensure we deliver an integrated service across health and social care.

Criteria which is essential for all candidates to have

Education & Qualifications

• Has completed dual qualification in both

Mandatory - Practice: Social Service and Health Care at level 9 (SCQF) or other speciality/qualification recognised by the SSC for registration purposes

Desirable - Management: SVQ 4 in Care Services and Leadership and Management at level 10 (SCQF) or other equivalent recognised by the SSSC for this purpose

and if not already registered, to register with the SSSC within the timescale required, where relevant.

Experience

• Post qualifying experience.
• Experience of staff management and/or development
• Evidence of awareness of, and working with, developments in practice, compliance/standards, service delivery context and legislation

Attitudes & Values

• Understanding of equal opportunities, challenging oppressive practices and valuing diversity in relation to all aspects of service delivery, including a commitment to the concepts of Citizenship.

Skills & Knowledge

• Effective team work skills and working closely with your line manager.
• Time management and self-organising skills
• Strong knowledge of SSSC, registration and qualification requirements, CI inspection approach, standards and how to develop services’ quality

Other requirements of the post

• Most be committed to CPD, learning, reflective practice and supervision in self and others
• IT skills and basic admin skills such as record keeping, word processing and accessing/writing into spreadsheets and databases

*It is a requirement of this post that you undertake a PVG Scheme Record application

We are a large, stable national provider and a charity. As we are not for profit there is ongoing investment into our staff training and development, a good GPP pension scheme, and annual leave and sick pay that significantly exceeds the statutory minimum. 

We also have an excellent employee assistance programme (independent advice, information and support online, by phone and in person), a group reward scheme to help your money go further and access to a contributory ‘hospital’ fund. We have a relationship with a credit union and promote saving directly from salary. 

We aim to provide a working environment where opinions and ideas are valued and arrangements are in place to ensure that there is a high level of staff representation and that people are encouraged to make their views heard and to participate at service and organisational levels.

As a leading national social care provider our breakthrough and forward-thinking models of practice and service are well recognised. Examples of this recently have been: Housing First, Psychologically informed environments (PIE), Citizenship and both Scottish and International research and evaluation of a range of projects. We work across a wide range of types of services and the organisation provides pathways for development: a career development workshop; appraisal; learning and training options; internal forums and project groups; and opportunities for internal secondment, temporary acting up or sideways roles and career progression.

The salary scale for the post will be (reduced pro rata for part time posts, the full time equivalent is a 37 working hour week)

• £30,724
• £31,515
• £32,409
• £33,353
• £34,410 

The annual leave entitlement will be (reduced pro rata for part time posts and will include a proportional entitlement to public holidays)

30 days per year, plus 8 public holidays and 2 local holidays.