Operations Manager - Learning Disabilities and Forensic Service

Tayside, Glasgow, Perth & Kinross
Head Office, Glasgow Service
Learning Disabilities
Operations Managers
Full time
£43,897 - £50,451 per annum

This is an exciting opportunity to contribute to one of Scotland’s leading social care organisations in a key strategic role.

Operations Manager – Learning Disabilities and Forensic Service

£43,897- £50,451 - Likely base to be Tayside, Perth & Kinross or Glasgow to be agreed

The post holder will be able to demonstrate the leadership characteristics of vision, creativity and innovation, self-leadership, collaborating and inspiring and empowering people. The core services this post will oversee are in Angus, Tayside, Perth & Kinross, and North Lanarkshire.

The post holder will provide management and supervision to Service Managers. Knowledge and experience of criminal justice and/or addictions services is desirable but not essential.

The post holder will:

  • Have extensive experience in managing Social Care Services and of providing supervision
  • Have extensive experience of Learning Disabilities and /or Forensics Service Management.
  • Have extensive experience of Learning Disabilities and /or Forensics Services policy awareness and development.
  • Will have an excellent knowledge of the underpinning issues and appropriate interventions impacting on those with Multiple Complex Needs
  • Have experience and knowledge of trauma and psychologically informed services
  • Have a strong values base that s/he can demonstrate through their work practice that is aligned to our aim ‘Because People Matter’
  • Hold a professional social work, housing, nursing, health or social care qualification or equivalent
  • Be able to demonstrate a record of achievement in social services management, business development, service design and development
  • Have a proven track record of leading, managing and developing staff teams
  • Have excellent written, verbal and email communication skills
  • Be a clear thinker, analytical and have sound decision making skills
  • Be collegiate, reflective and keen to learn
  • Have a vision of business development in relation to the integration of health and social care

There will be travel commitments within the region. A driving license and access to your own vehicle for work purposes is desirable.

The post holder will also have senior management on call responsibility.

Job Description

To manage services and build effective partnerships with purchasers within a designated area enabling Turning Point Scotland to achieve its commitment to quality services for clients and to continue development within Scotland.   Your main responsibilities will be to: 

  • Positioning Turning Point Scotland in relation to current evidence based thinking on learning disabilities and leading the organisation’s Learning Disability Forum.
  • Ensure the continuing relevance of services to the needs of local communities by building active partnerships with purchasers to assess those needs and developing new and existing services.
  • Ensure that projects comply with relevant legislation and registration requirements and meet the highest possible standards of service delivery by monitoring and evaluating service standards with the involvement of users and purchasers.
  • Ensure the protection and best use of the organisations’ resources by implementing and observing Turning Point Scotland’s systems and procedures for financial control and property management.
  • Apply human resource strategies and plans so as to promote equality of opportunity, staff skill development and management of employee relations issues including attendance.
  • Directly lines manage and provide supervision to the registered managers of our services in your area.
  • Represent Turning Point Scotland in order to promote the aims of the organisation and support corporate communication.
  • Enable the organisation to develop and achieve its corporate strategy and plans by undertaking specific tasks as requested, as a member of the TPS Strategic Management Team and in corporate project groups

Person Specification  


Empowering people

  • Actively promotes the principals of Citizenship and the empowerment of those who are marginalised and excluded as a result of their multiple complex needs

Working in partnership

  • Able to work at a local and national government level and be involved in the international landscape
  • Able to develop and sustain positive interagency partnerships
  • Takes active steps to build relationships effectively, develop networks and promote partnership working including communicating across geographies, cultures and a range of internal and external stakeholders
  • Great communication skills including IT based communication
  • Understanding of the structures and bodies involved in social care and community based services (SSSC, registration, Disclosure Scotland, PVG, Care Inspectorate, local authority structures especially in relation to Learning Disabilities and Forensic Services)


  • The post holder will be able to demonstrate the leadership characteristics vision, creativity and innovation, self-leadership, collaborating and inspiring and empowering people
  • Be significanty autonomous and as such will have responsibility for positioning the organisation in relation to its policy direction around Learning Disabilities and Forensics.
  • Is able to effectively lead initiatives while bringing others with them
  • Encourages and motivates others to make best use of their individual and collective abilities
  • Skill with experience in providing guidance and feedback to others sensitively and positively and supports others to feel valued for their contributions
  • Creative and innovative approach


  • Is skilled in helping individuals to voice concerns or feelings safely
  • Is active in embedding a culture of empathy in the workplace

Dealing with conflict

  • Able to display a non-conflictual but direct communication style with an ability to negotiate effectively, be flexible and give clear messages in difficult situations
  • Proactively identifies potential problems and able to work toward finding and implementing creative solutions
  • Experience of and skill in managing conflict positively and constructively


Professional autonomy

  • Credibility as a capable professional with the ability to make decisions about what to do and to manage immediate situations
  • Is able to make unpopular decisions around complex issues and manage the acceptance or non-acceptance of those decisions by others
  • Encourages others to demonstrate initiative through collaborative working and the sharing of good practice
  • Is recognised for their outstanding ability to make evidence based judgements and support the development of this in others and is recognised as an innovator within their own organisation
  • Able to work independently and as a member of a diverse operations and senior management team within a strategic framework
  • Demonstrable skill in investigation and review processes and formal meetings.

Lifelong learning

  • Actively promotes the learning and development within themselves and others through a range of formal and informal approaches


  • Is flexible in their own approach and actively supports others to become more flexible in the workplace and embrace change
  • Flexibility of thought


  • Recognised for their confidence in own ability and decision making and able to nurture confidence in others


  • Recognised for their ability to overcome adversity and find positive solutions. Professionally robust and resilient

Accurate self-assessment

  • Promotes a culture of reflection and learning from strengths and achievements in addition to learning from mistakes and shortcomings

Awareness of impact on others

  • Is recognised for their ability to use their presence and impact sensitively and positively to strengthen relationships and improve outcomes
  • Able to work collaboratively and to influence appropriately

Awareness of wider context

  • Uses their knowledge of the organisation, the social service sector and other agencies to identify shared purpose and achieve better outcomes for people who use services and their carers


Vision- Positive planning for the way ahead:

  • Seeks to influence through our internal and external organisational response to changes in the law, policy or other aspects of the social service sector
  • Evidence and information based prediction of ‘what is next’ and preparing for it

Self-leadership- recognising, exercising and improving own leadership

  • Thoughtful and aware of leadership qualities and self- development

Empowering people- enabling others to develop and use their leadership capacity

  • Commitment to equality and respect
  • Shares their insight appropriately with others within and out with the organisation to challenge views and bring about continuous improvement

* This post requires PVG membership as it is considered regulated work*

Turning Point Scotland is a national social care charity providing services to adults with addictions, learning disabilities, mental health issues, those in the criminal justice system and those who are homeless or at risk of becoming homeless.  

Essential Criteria

Qualifications & Experience

  • You will have a relevant professional social work, housing, nursing, health or social care qualification (or equivalent) and ideally a management qualification or the professional qualification with the equivalent sector management experience
  • You will have experience in the development (both new and evolving) and the management of services for individuals affected by Learning Disabilities and knowledge of community based addictions or forensic services
  • Experience in setting and managing revenue and capital budgets, including the costing of new service developments with assistance from business development and finance colleagues


  • Experience of working in a multi-site environment where much communication is done via email and phone
  • Able to travel frequently, mostly within the region, but also elsewhere in Scotland, which may involve working some unsocial hours and staying away from home overnight

Skills & Knowledge

  • Working knowledge of Learning Disabilities and Forensic Services, health, and local authority structures and systems and changes including familiarity with coproduction, outcome based support and self-directed support, tendering & contracts, as well as health and social care integration
  • Skills in and knowledge of services which support people with complex needs including positive approaches to analysing and managing risk


  • Able to communicate confidently, clearly and concisely both orally and in writing including chairing meetings, emails, appropriate challenge, preparing tenders, reports and presentations

Desirable Criteria

Qualifications & Experience

  • You may also have experience in the development and management of another area of community based social enterprise, health, social care or specialist housing services that cover one or more of the following: addictions and criminal justice or similar area


  • Car driver and access to a car for work purposes with business use insurance desirable

We are a large, stable national provider and a charity. As we are not for profit there is ongoing investment into our staff training and development, a good GPP pension scheme, and annual leave and sick pay that significantly exceeds the statutory minimum. 

We also have a brilliant employee assistance programme (independent advice, information and support online, by phone and in person), a group reward scheme to help your money go further and access to a contributory ‘hospital’ fund. We have a relationship with a credit union and promote saving directly from salary. 

We aim to provide a working environment where opinions and ideas are valued and arrangements are in place to ensure that there is a high level of staff representation and that people are encouraged to make their views heard and to participate at service and organisational levels.

As a leading national social care provider our breakthrough and forward-thinking models of practice and service are well recognised. Examples of this recently have been: Housing First, Psychologically informed environments (PIE), Citizenship and both Scottish and International research and evaluation of a range of projects. We work across a wide range of types of services and the organisation provides pathways for development: a career development workshop; appraisal; learning and training options; internal forums and project groups; and opportunities for internal secondment, temporary acting up or sideways roles and career progression.

The salary scale for the post will be (reduced pro rata for part time posts, the full time equivalent is a 37 working hour week)

  • £43,897
  • £44,881
  • £45,921
  • £47,014
  • £48,132
  • £49,278
  • £50,451 

The annual leave entitlement will be (reduced pro rata for part time posts)

30 days per year including public holidays.


Should you have any queries about the process, please call our freephone recruitment line on 0808 164 3100

For an informal discussion about the role, please call the Direct of Operations Patrick McKay on 0141 427 8200

This opportunity is closed to applications.